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Organised and energetic individual with strong leadership abilities. Experienced in plant operational structures and optimising logistics and workflows. Proactive in coordinating maintenance processes to keep operations running smoothly.

A result-oriented professional with 10 years of industry experience, including almost 9 years as a Salesforce professional in application development & enhancement, service delivery, and client relationship management in Insurance, Retail, Energy & Utility domains. Proficiency in configuration, customization like creating Users and Roles and assigning them to different Profiles and configure standard objects, custom objects Permission Sets for Providing functional Access, Page Layouts, Workflows, Process Builder, Reports, Flow Builder. Extensive experience in programming with Apex Classes, Custom Controllers, Apex Triggers, and Visualforce pages to meet various functional needs in the application. Expertise in Asynchronous Apex, including Batch Apex, Queueable Apex, Future methods, and writing test classes for code coverage of Apex classes and triggers. Proficient in developing RESTful web services to extract data from external organizations. Experienced in creating connected apps and RESTful services to enable data flow between external systems, Salesforce, and mobile apps. Skilled in working with Lightning Experience, SFDC Configuration, Apex, Visual Force, Visibility and Access, Profiles, Permission Sets, Group, Formulas and Validation Rules, Triggers, Workflow, process builder etc. Comprehensive experience with Sales Cloud, Service Cloud, CPQ, Experience Cloud, Lightning Components, Lightning Application, Lightning Data Service, Component Events & Application Events, Lightning App Builder, Lightning Web Components, Decorators, Velocity, and VS Code. Knowledgeable in handling different Governor Limits and designing/building enterprise-scale applications using Asynchronous jobs, bulk processing, parallel processing, Platform Cache, and Lightning Data Service. Experience on deployment of Salesforce.com metadata using the org or package deployment models by using ANT, VS Code, GitHub as a version control system. Proven troubleshooting skills with Salesforce (debugging issues with Apex, Visualforce, Lightning components, Lightning page performance, SOQL performance, API integrations, etc.). Skilled in designing and implementing Case Management processes, including case escalation rules, assignment rules, and case auto-response to streamline service workflows and improve response times. Capable of reviewing and diagnosing issues, taking corrective action or escalating as necessary. Experienced in reviewing tasks performed by peers, providing technical solutions for roadblocks, and leading project teams.

Accomplished Quality Manager with extensive experience, leading RCCA investigations and enhancing quality processes. Highly organized and detail-oriented, I excel in internal and external audits, ensuring compliance with AS9100 and NADCAP standards. Proven track record in fostering continuous improvement and mentoring teams to achieve operational excellence.

I am a highly organised and dependable professional with experience in both HR operations and quality control. I excel in managing multiple priorities within fast-paced, multidisciplinary environments, ensuring efficiency, compliance, and continuous improvement. My strong interpersonal and communication skills enable me to foster collaboration, drive productivity, and lead teams effectively.
In HR operations, I possess a deep understanding of employee relations, recruitment processes, and HR principles. I am skilled in creating positive work environments, addressing employee concerns, and resolving conflicts while maintaining confidentiality. Additionally, I focus on optimising workflows, supporting senior management with effective scheduling and coordination, and adapting quickly to new systems and processes.
As a Quality Controller, I am dedicated to maintaining the highest standards of quality and operational excellence. I actively contribute to improving processes, implementing best practices, and ensuring consistent delivery of excellent service and care. My proactive approach to problem-solving and leadership helps drive team success and organisational development.
Always eager to expand my skill set, I am committed to continuous professional growth and am ready to take on new challenges.

Timur Abdullayev

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Quality Manager

Administrative Assistant

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Bachelor of Arts - Political Science

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