Tina Ager
Anniston,AL
Summary
Dynamic Office Manager with a proven track record at Anniston Medical, excelling in organizational skills and customer service. Enhanced office efficiency through strategic inventory control and staff management, fostering a collaborative environment. Recognized for implementing effective protocols that improved communication and streamlined operations, ensuring compliance and exceptional client relations.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Office Manager
Anniston Medical
- Managed daily office operations, ensuring efficient workflow and adherence to policies.
- Coordinated scheduling for medical staff, optimizing patient appointment availability.
- Oversaw inventory management, streamlining supply ordering and tracking processes.
- Implemented office protocols that enhanced communication among departments.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Developed and maintained filing systems for patient records, ensuring compliance with regulations.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
Receptionist
Anniston Health and Rehab
12.2022 - Current
- Managed multi-line phone system, directing calls to appropriate departments.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Supported HR activities by assisting with recruitment process, including scheduling interviews and organizing candidate information.
- Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
- Streamlined invoice processing to ensure timely payments and financial operations.
- Facilitated smooth communication channels by promptly forwarding messages to appropriate departments.
- Improved office organization with meticulous management of appointment scheduling and client databases.
- Processed incoming mail and packages, distributing efficiently to staff members.
- Answered phone promptly and directed incoming calls to correct offices.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Certified Nursing Assistant
Anniston Health Care
12.2021 - Current
- Assisted patients with daily living activities, ensuring comfort and dignity.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained cleanliness and organization of patient care areas for safety compliance.
- Supported nursing staff in administering medications and treatments as directed.
- Documented patient progress and care activities accurately in electronic health records.
- Trained new staff on best practices for patient care and safety protocols.
- Implemented infection control measures, reducing potential risks for patients and staff.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
Education
Bachelor of Accounting - Accounting And Finance
Gadsden State Community College
Gadsden, ALBachelor of Science - Bachelors in Business Administration
Gadsden Business College
Gadsden, AL09.2018
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Data entry
- Customer relations
- Billing
- Administrative support
- Clerical support
- Inventory control
- Staff management
- Human resources
- Administrative oversight
- Workforce management
- Budgetary planning
Certification
Certified Medical Assistance certificate.
Timeline
Receptionist
Anniston Health and Rehab
12.2022 - Current
Certified Nursing Assistant
Anniston Health Care
12.2021 - Current
Office Manager
Anniston Medical
Bachelor of Accounting - Accounting And Finance
Gadsden State Community College
Bachelor of Science - Bachelors in Business Administration
Gadsden Business College