Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
AdministrativeAssistant

Tina Arrowood

Hickory,NC

Summary

Accomplished Senior Quality Assurance Inspector at Cavco Industries Inc., adept in Quality Management Systems and Customer Service. Spearheaded quality improvements, reducing defects significantly and enhancing product quality through rigorous inspection procedures. Excelled in mentoring and team leadership, fostering a culture of continuous improvement and operational excellence. Experienced Quality Control Inspector skilled at inspections, assessments and reporting on quality issues. Accomplished at helping companies dramatically improve production through quality control enhancements. Works well with production teams on correcting negative trends and driving improvements.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Senior Quality Assurance Inspector

Cavco Industries Inc.
02.2016 - Current
  • Proposed development and testing improvements to positively impact usability, function and performance.
  • Led internal audit teams to identify gaps in existing quality management systems, driving continuous improvement efforts across the organization.
  • Spearheaded the implementation of corrective actions for identified deficiencies, significantly minimizing rework costs and customer complaints.
  • Reduced defects and non-conformances by diligently monitoring manufacturing processes and proactively addressing potential issues.
  • Managed comprehensive documentation of all QA activities, ensuring accurate records were maintained for future reference and analysis.
  • Mentored new hires on company policies and procedures related to QA activities, cultivating a collaborative work environment focused on excellence.
  • Enhanced product quality by implementing rigorous inspection procedures and identifying areas for improvement.

Customer Service Cashier

Delhaize Group
01.2024 - 08.2024
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Utilized POS system to handle customer cash and credit card transactions.

Education

High School Diploma -

Shelby High School
Shelby, NC
05.1997

Skills

  • Quality Management Systems
  • Quality Assurance Controls
  • Production experience
  • Quality processes
  • Employee Supervision
  • Reporting and analysis
  • Blueprint Reading
  • Process Improvement
  • Specifications reading
  • Customer Service
  • Time Management
  • Organizational Skills

Certification

Early Childhood Education Training - Operated a childcare facility for 10 years in Gaston County

Languages

Spanish
Elementary

Timeline

Customer Service Cashier

Delhaize Group
01.2024 - 08.2024

Senior Quality Assurance Inspector

Cavco Industries Inc.
02.2016 - Current

High School Diploma -

Shelby High School

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Tina Arrowood