Tina Atkinson
Erie,PA
Summary
Proven Optometry Technician with a track record of enhancing patient care and streamlining operations at Shawnee Optical. Skilled in ocular motility testing and effective communication, adept at improving appointment efficiency and patient satisfaction. Demonstrated ability to manage medical records and leverage teamwork for optimal service delivery, increasing patient loyalty.
Overview
19
19
years of professional experience
Work History
Optometry Technician
Shawnee Optical
04.2023 - Current
- Maintained and updated electronic patient files, complying with confidentiality regulations such as Area of certification.
- Trained first-time contact wearers on insertion and removal of lenses.
- Followed up on unpaid insurance claims, outstanding customer balances and other financial discrepancies.
- Assisted shoppers with selecting eyeglasses and contact lenses, recommending appropriate frames and lens types.
- Optimized appointment flow through effective time management skills, minimizing delays during busy clinic hours.
Home Health Aide
Excel Home Healthcare
01.2006 - 01.2021
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
Customer Service Representative
CVS Pharmacy
07.2022 - 10.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
General Equivalence Diploma
Gecac Learning Center
Erie Pa01.1998
Skills
- Ophthalmic terminology
- Ocular motility testing
- Glaucoma screening
- Visual field testing
- Medical record management
- Optical dispensing
- Fundus photography
- Eyewear adjustment
- Color vision testing
- Retinal imaging
- Contact lens fitting
- Paperwork management
- Patient recordkeeping
- Appointment scheduling
- Insurance billing
- Payment collection
- Supply restocking
- Appointment setting
- Customer education
- Practice management software
- Insurance preauthorization
- Chart preparation
- Scribing
- EHR updating
- Teamwork
- Multitasking
- Active listening
- Effective communication
Timeline
Optometry Technician
Shawnee Optical
04.2023 - Current
Customer Service Representative
CVS Pharmacy
07.2022 - 10.2022
Home Health Aide
Excel Home Healthcare
01.2006 - 01.2021
General Equivalence Diploma
Gecac Learning Center
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