
Detail‑oriented and compassionate professional skilled in medical records management, patient confidentiality, and EHR accuracy, with hands‑on experience supporting healthcare, social services, and professional work environments. I bring strong strengths in documentation, client communication, workflow efficiency, and HIPAA compliance, along with developing skills in trauma‑informed care, cultural humility, and service coordination through social work studies at EWU. I excel in fast‑paced settings, support teams with reliability and empathy, and adapt quickly to meet the needs of diverse patients, clients, and interdisciplinary teams.
• Managed and updated 300+ long‑term patient records in EHR systems with 99% accuracy, ensuring HIPAA‑compliant documentation.
• Performed weekly chart audits and resolved documentation issues to maintain 100% regulatory and accreditation compliance.
• Processed 50–70+ ROI requests weekly, verifying authorizations and delivering records within 24–48 hours.
• Collaborated with clinical teams to secure needed documentation for 40+ complex patient cases at a time.
• Organized and archived thousands of documents, boosting retrieval speed by 30–40%, and prepared 100% complete record packets that reduced corrections by 20%.
• Assisted veterinarians with 15–25 exams, treatments, diagnostics, and surgical procedures daily, including anesthesia monitoring.
• Collected and processed 20+ diagnostic samples per day and performed lab tests with 98% accuracy.
• Administered medications and vaccines to 10–30 patients per shift and monitored all postoperative patients for stable recovery.
• Managed front desk operations for 60–100 clients daily, resolving 90%+ of inquiries on the first interaction and maintaining accurate EHR documentation.
• Improved clinic efficiency by managing 200+ medical supply items, preparing 3 exam rooms per shift, and training 3–5 new staff members.
• Administered vaccines and medications to 10–20 feline patients per shift, following all veterinary protocols.
• Assisted with diagnostics—including radiography and lab testing—for 15+ feline cases weekly.
• Monitored vitals and behavior for 5–15 patients daily, reporting changes with 100% accuracy.
• Educated 20–30 pet owners weekly on postoperative care and nutrition to improve compliance.
• Supported safe, effective care by combining medical treatment, diagnostic support, and client communication.
• Administered vaccines and medications to 15–30 canine and feline patients per shift, ensuring full compliance with veterinary protocols.
• Trained and mentored 5–8 junior veterinary technicians, improving skill competency and clinic‑standard adherence.
• Streamlined workflow processes, reducing patient wait times by 25–40% and improving service efficiency.
• Managed inventory for 200+ medical and surgical supplies, decreasing waste by 15–20% through accurate tracking and strategic ordering.
• Supported high‑quality clinical operations through strong patient care, team leadership, and process improvement.
Medical Records Technician
Medical Records Auditing
HIPAA Compliance
Patient Confidentiality
Electronic Health Records (EHR)
ICD‑10 Coding Knowledge
Documentation Accuracy
Release‑of‑Information (ROI) Processing
Data Entry & Chart Review
Workflow Optimization
Honors & Memberships
• Dean’s Honor List, Eastern Washington University
Winter Quarter 2026 • Awarded March 26, 2026
• Phi Theta Kappa Honor Society – Omicron Chapter
Recognized for academic excellence, leadership potential, and commitment to service
• Phi Sigma Pi National Honor Fraternity – National Member
Selected for strong scholarship, integrity, and dedication to academic and professional growth
• Honor Society (National Collegiate Honor Society)
Inducted for achievement, discipline, and sustained academic performance
• Active Member, Social Work Club, Eastern Washington University
Active academic and peer engagement within the social work program • Since 2026
• Participant, Disability Pride Days 2026, Eastern Washington University
Invited by Dr. Ryan C. Parrey (Disability Studies) to engage in disability advocacy and community events
Certifications & Training:
AHIMA – Active
Western Oregon University — Training Completed (Previously Certified)
Active member since February 2024, contributing to national efforts focused on family advocacy, child‑safety policy, and community support for vulnerable populations. Participate in awareness initiatives and promote equitable, evidence‑based approaches to improving child and family outcomes.
Advocacy member since 2025 with involvement in leadership and public policy roles, including:
• State Action Leader (SAL) – mobilizing community engagement and legislative outreach
• Government Relations Advisory Committee (GRAC) – supporting policy reviews and advocacy strategy
• District Action Leader (DAL) – coordinating grassroots efforts within assigned districts
• Research Advocacy – promoting scientific advancement, research funding, and community education
Through these roles, I support public health advocacy, community mobilization, and evidence‑informed policy initiatives that improve health outcomes at local and national levels.