Tina Bearden
East Stroudsburg,PA
Summary
Dynamic and results-oriented professional with over 15 years of experience in client coordination, human resources, office management, and digital marketing within the healthcare sector. Expertise in sourcing, screening, and onboarding candidates, managing staffing needs, and fostering relationships with internal teams and external referral sources to attract high-quality talent. Proven success in conducting interviews, performing background checks, and ensuring compliance with organizational policies and goals.
Adept at coordinating cross-functional teams, analyzing data for informed decision-making, and streamlining operations to improve service delivery Strong background in healthcare, with the ability to understand staffing requirements within a healthcare setting and implement strategies to meet those needs. Passionate about contributing to the success of organizations by building skilled teams, improving service delivery, and creating positive work environments.
Overview
18
18
years of professional experience
Work History
External Client Coordinator/Office Manager
Comfort Keepers
East Stroudsburg, PA
09.2019 - Current
- Coordinate client intake and home visits, ensuring tailored care plans for each individual
- Source and screen candidates, conducting interviews, and making recommendations for second interviews
- Meet recruitment goals by maintaining a steady flow of qualified candidates and managing open roles
- Develop and maintain accurate records for job openings, candidate screenings, and recruitment activities
- Build and maintain strong relationships with healthcare professionals to expand referral network
- Supervise hiring and training of staff, ensuring adherence to quality standards and regulatory compliance
- Identify and implement operational improvements, optimizing processes for enhanced efficiency
- Manage client data via ClearCare and HHA Exchange, ensuring data accuracy and improved care coordination
- Strengthen referral network through community involvement, fostering business growth and enhancing visibility
- Train administrative staff and caregivers, ensuring skilled personnel for effective care delivery and support
- Successfully improved office operations, resulting in a 15% increase in staff efficiency and performance
- Enhanced client satisfaction scores by 20% through tailored care planning and efficient service delivery
- Grew the company’s referral network by 25%, significantly boosting business growth and market presence
Digital Marketing Manager
MJA Healthcare Network
East Stroudsburg, PA
07.2017 - 08.2019
- Led website development to improve customer communication and online visibility for the healthcare network
- Designed and implemented a medical marijuana program, expanding treatment options for patients
- Collaborated with cross-functional teams to create impactful product messaging and engaging web content
- Developed marketing funnels and email campaigns, driving increased patient acquisition and retention rates
- Directed website optimization project, improving user experience and accessibility for patients and visitors
- Analyzed marketing data to evaluate campaign effectiveness and adjust strategies accordingly
- Managed digital advertising budget to maximize return on investment and campaign effectiveness
- Launched a medical marijuana program that increased patient enrollment by 30%
- Drove a 25% increase in web traffic through strategic email campaigns and website enhancements
Practice Coordinator
Pocono Medical Center – TeamHealth
East Stroudsburg, PA
09.2013 - 06.2016
- Trained employees in the use of the Hospitalist Program, ensuring smooth integration into workflows
- Coordinated with medical teams to ensure continuity of care for patients across the care continuum
- Identified community resources and collaborated with external agencies to address social service needs
- Enhanced hospital bed control reporting, improving acute care accessibility for local residents
- Worked with physicians and clinical teams to optimize daily claims flow and hospitalist calendar
- Analyzed patient data to generate actionable reports, supporting decision-making processes
- Provided ongoing training on Hospitalist Program, improving care delivery and coordination
- Managed administrative functions, such as meeting planning, documentation, and communication
- Streamlined processes to ensure HIPAA and JCAHO compliance, safeguarding patient data and operations
- Improved operational efficiency by reducing hospital bed reporting time by 15%
- Contributed to a 20% increase in patient care coordination through effective program management
Service And Process Management Specialist (Temporary)
New York Life Insurance
Lebanon, NJ
12.2011 - 09.2013
- Acted as liaison between IT and vendors to ensure proper maintenance of equipment and systems
- Streamlined data calculation and reporting processes, improving departmental efficiency and accuracy
- Coordinated staff schedules and meetings, ensuring effective resource allocation and communication
- Maintained Service Level Agreements, ensuring accuracy and timely updates for compliance
- Oversaw equipment maintenance and repairs, minimizing downtime and maximizing operational efficiency
- Implemented process improvements in database management, enhancing reporting accuracy and efficiency
- Managed internal communications, ensuring seamless coordination between departments for improved workflow
- Improved reporting accuracy by 25% through streamlined data processes and system improvements
- Reduced equipment downtime by 20% by enhancing maintenance schedules and minimizing disruptions
Executive Administrative Assistant/Coordinator
CommonHealth
Parsippany, NJ
02.2007 - 03.2010
- Managed daily accounts payable, including general ledger maintenance and preparation of financial reports
- Coordinated marketing events, handling logistics, materials, and travel arrangements for executive staff
- Researched advertising pitches, compiling data and reports for pharmaceutical company clients
- Streamlined expense reimbursement processes using Concur, ensuring timely and accurate payments
- Handled event planning, including venue selection, materials, and marketing presentations
- Reduced event planning costs by 20% through optimized resource allocation and process improvements
- Increased operational efficiency by 15% by streamlining financial reporting and reimbursement systems
Education
Associate of Arts - Business Administration
Business Informatics Business College
01.1993
Skills
- Administrative Leadership
- Office Management
- Coordination & Collaboration
- Recruitment & Talent Acquisition
- Client Relationship Management
- Staffing & Workforce Planning
- Team Leadership & Development
- Data Management & Reporting
- Interviewing & Candidate Sourcing
- Employee Training & Development
- Informed Decision-Making
- Compliance & Regulatory Adherence
- Customer Service & Client Satisfaction
- Human Resources (HR) Management
- Healthcare Recruiting
- Employee Onboarding
References
References available upon request.
Timeline
External Client Coordinator/Office Manager
Comfort Keepers
09.2019 - Current
Digital Marketing Manager
MJA Healthcare Network
07.2017 - 08.2019
Practice Coordinator
Pocono Medical Center – TeamHealth
09.2013 - 06.2016
Service And Process Management Specialist (Temporary)
New York Life Insurance
12.2011 - 09.2013
Executive Administrative Assistant/Coordinator
CommonHealth
02.2007 - 03.2010
Associate of Arts - Business Administration
Business Informatics Business College
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