Tina Blackwood
Miami,FL
Summary
Dynamic team leader with a proven track record at Party City, excelling in staff training and conflict resolution. Skilled in problem-solving and relationship building, I foster a collaborative environment that enhances team performance and customer satisfaction. Committed to empowering team members and driving results through effective coaching and motivation.
Overview
5
5
years of professional experience
Work History
Team Leader
Party City
Aventura, FL
10.2020 - 02.2024
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Customer Service Representative
AT&T
Miami
10.2019 - 09.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Cashier
Publix
Miami Gardens, FL
10.2018 - 09.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Dr Michael M Krop
Miami, FLSkills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Team motivation
- Staff training
- People management
- Work Planning and Prioritization
- Coaching and mentoring
- Work planning
- Complex Problem-solving
- Analytical thinking
- Relationship building
- Staff education and training
- Client support
- Cash handling
- Flexible schedule
- Client service
- Evaluating employee work
Languages
Spanish
Native or Bilingual
Timeline
Team Leader
Party City
10.2020 - 02.2024
Customer Service Representative
AT&T
10.2019 - 09.2021
Cashier
Publix
10.2018 - 09.2019
Dr Michael M Krop