Tina Blunt
North St. Paul,MN
Summary
To obtain a challenging career where my proven experience in fast-paced environments and adaptability to last-minute changes may provide a quality employee relationship and maximize customer satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Office Specialist
Washington County Community Corrections
Stillwater, MN
03.2023 - Current
- Conducted research and compiled data for reports and projects to support informed decision-making.
- Experienced in managing client accounts with various internal web-based systems, ensuring efficient document retrieval.
- Coordinated office activities to enhance operations and ensure compliance with policies.
- Completed data entry tasks with high accuracy using various software applications.
- Facilitated communication within the office and with external partners to foster collaboration.
- Trained staff on work activities and computer applications, improving overall team competency.
- Provided customer service by addressing inquiries and resolving issues promptly.
- Balanced planning efforts with day-to-day demands, including organized and scheduled meetings for management, employing an alternative work schedule to maximize business needs, preparing and submitting reports to the area of assignment, and performing reception customer service duties.
- Abided by all state and federal laws regarding the industry.
- Conduct group and individual meetings, and take part in the development and preparation of meetings and presentations for the division.
- Execution-oriented, with the ability to work independently or on a team.
- Excellent interpersonal and communication skills, with the ability to interact with all functional areas and organizational levels.
- Applies knowledge of procedures, records, and regulations to perform work duties, and is able to communicate with co-workers, the public, and various agencies within the regulatory policy.
Teller, Vault Teller, Teller Mentor, Relationship
Old National Bank
North St. Paul, MN
07.2017 - 03.2023
- Resolved discrepancies in customer accounts to enhance satisfaction.
- Processed domestic and international wire transfers for seamless transactions.
- Followed up promptly on customer requests to ensure timely resolution.
- Ordered checks, managed stop payment orders, and provided specialized services.
- Verified customer identification for compliance with regulations.
- Identified and reported suspicious behaviors to security personnel as necessary.
- Maintained accurate cash drawer balances daily to prevent discrepancies.
- Educated customers on banking products, promoting features and benefits effectively.
- Achieved high standards of performance by meeting and exceeding expectations daily.
- Ability to multitask by prioritizing work.
- Detail-oriented, processing customer transactions, while fulfilling necessary operation responsibilities.
- Built profitable relationships with current and prospective customers by providing an uncompromising focus on customer service and support.
- Secured loyal customers through knowledge, confidence in service, and an honest, positive attitude.
- Scheduled business analysis reviews using Microsoft applications and internal web-based systems.
Education
Associate of Arts - Engineering
Inver Hills Community College
Inver Grove Heights, MN05-2013
Skills
- Intuitive, with problem-solving skills, driven to deliver quality results in an ever-changing demographic
- Dependable record maintenance skills using computer programs to receive, analyze, review, and verify documents for accuracy and completeness
- Organized professional with diplomatic communication skills, committed to providing accurate and expedient information to promote quality relationships with customers, to promote business
- Proficient with eight years of experience maneuvering multiple Microsoft programs and other web-based intranet applications simultaneously
- Empathetic, with eight years of experience in a high-paced environment, maintaining patience in stressful situations
- Solid leadership and motivational skills, with the passion to improve knowledge and promote teamwork to meet bottom-line objectives
- Excellent communication, presentation, closing, negotiation, and time management skills
Accomplishments
- Old National Bank, Raising the Bar Award, 2022
Certification
- Minnesota Bureau of Criminal Apprehension Single Certificate, March 2025
References
References available upon request.
Timeline
Office Specialist
Washington County Community Corrections
03.2023 - Current
Teller, Vault Teller, Teller Mentor, Relationship
Old National Bank
07.2017 - 03.2023
Associate of Arts - Engineering
Inver Hills Community College
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