Tina Bowling
Terrell,TX
Summary
Dynamic Technical Supervisor at United Fire Group Inc, skilled in optimizing claim management and elevating customer service standards.
Overview
14
14
years of professional experience
Work History
Technical Supervisor Commercial Claims
United Fire Group Inc
Cedar Rapids, IA
06.2012 - 12.2025
- Established and maintained strong client relationships through exceptional problem-solving and technical support.
- Assisted in the development of strategic plans to leverage technology for competitive advantage.
- Devised strategies for optimizing work procedures, technical training and standard processes.
Technical Supervisor Property Claims
United Fire Group Inc
Cedar Rapids, IA
06.2012 - 12.2023
- Inspected completed work to assess quality and identify skill gaps.
- Proficient in Xactimate & XactAnalysis; Microsoft Office; Teams
- Metric management for claim cycle time
- CAT & daily adjuster training
- Authority and Reserves
- Excellent customer service skills
- Able to manage multiple CATs simultaneously
- Familiar and proficient w/ Guy Carpenter platform for risk management
- Experience assigning, reserving, estimating, reviewing claims in a paper-free seamless environment for multiple carriers.
- Experience in policy review, forms and underwriting for commercial claims
- Maintained regular performance appraisals for subordinates through verbal, written and on-going review programs.
- Checked payroll, vendor payments and other accounting disbursements for accuracy and compliance.
- Coordinated preparation of external audit materials and external financial reporting.
- Negotiated with contractors or other third parties as needed to reach mutually beneficial agreements regarding property damage repairs or replacements.
Education
OK, TX & FL
State Licenses
01-2025
Certified Roof Inspector
Haag
Dallas01-2023
Associate of Science - History
University of Texas
ArlingtonAIC AINS Designations
CPCU Professional Society
Skills
- Xactimate usage
- Claim management
- Technical training
- Risk assessment
- Policy analysis
- Customer service
Timeline
Technical Supervisor Commercial Claims
United Fire Group Inc
06.2012 - 12.2025
Technical Supervisor Property Claims
United Fire Group Inc
06.2012 - 12.2023
OK, TX & FL
State Licenses
Certified Roof Inspector
Haag
Associate of Science - History
University of Texas
AIC AINS Designations
CPCU Professional Society
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