Tina Brewster
Lady Lake,Florida
Summary
Dynamic and results-oriented professional with a proven track record at Liberty Grille, enhancing operational efficiency and customer satisfaction. Expert in complaint resolution and multitasking, I significantly reduced labor costs while maintaining service quality. Skilled in food presentation and fostering positive guest experiences, my leadership consistently elevated team performance and dining excellence.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Food and Beverage Assistant Manager
Liberty Grille
Summerfield, FL
01.2024 - Current
- Ensured compliance with health department regulations by maintaining a clean and safe work environment at all times.
- Streamlined employee scheduling processes, resulting in reduced labor costs without affecting service quality.
- Utilized social media platforms to engage customers and generate positive word-of-mouth promotion for the business.
- Monitored guest feedback closely, addressing any concerns promptly to maintain high levels of customer satisfaction rates consistently throughout their dining experience.
- Established positive rapport with guests through exceptional communication skills and personalized service offerings.
- Mentored team members on proper food handling techniques, resulting in improved overall kitchen sanitation standards.
- Assisted in hiring decisions by conducting interviews and selecting top-performing candidates for open positions within the food and beverage department.
Server/Bartender
Codys Origional Roadhouse
Lady Lake, FL
02.2018 - 12.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Caregiver
Irvin Spencer
Lady Lake, FL
03.2016 - 01.2017
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Server/Bartender
B&d Burgers
Savannah, GA
10.2008 - 01.2016
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Education
Associate of Science - Alternative Medicine
Everglades University
Orlando, FLSkills
- Complaint resolution
- Menu development
- Allergy awareness
- Promotions planning
- Menu pricing
- Table management
- Food presentation
- Wine pairing
- Problem-solving abilities
- Multitasking
- Customer Satisfaction
- Cash Handling
- Operational Efficiency
- Food Preparation
Certification
- ServSafe Food Protection Manager Certification - National Restaurant Association.
- Certified Information Systems Security Professional (CISSP)
- Wine & Spirit Education Trust Level 2 Award in Wines and Spirits (WSET Level 2) - Wine & Spirit Education Trust.
Timeline
Food and Beverage Assistant Manager
Liberty Grille
01.2024 - Current
Server/Bartender
Codys Origional Roadhouse
02.2018 - 12.2023
Caregiver
Irvin Spencer
03.2016 - 01.2017
Server/Bartender
B&d Burgers
10.2008 - 01.2016
Associate of Science - Alternative Medicine
Everglades University