Ava Halper
Customer Service Specialist
Telluride,CO
Summary
Thoughtfully organized and strong multitasker who thrives in high energy situations. Throughout my career in weddings and hospitality, I’ve honed in my intuitive communication skills with guests; am able to enter high stress situations with ease and have learned how to forecast clients’ needs.
I am a results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
15
15
Years of hospitality and service experience
Work History
Assistant Food and Beverage Manager
Hotel Madeline
Telluride, CO
08.2022 - 01.2023
- Worked with the restaurant team and the hotel team as a whole to provide excellent cohesive service to guests
- Scheduling, inventory, tips and accounting, staff management, guest management and satisfaction, etc.
- Managed bar and wait staff.
- Enacted progressive disciplinary measures for staff, managed work zones, and oversaw opening and closing duties.
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
- Maintained highest standards for beverage quality and service.
- Identified areas of opportunity for beverage sales by analyzing customer feedback and product demand metrics.
- Developed ongoing training initiative to improve beverage knowledge of serving employees.
Assistant Wedding Coordinator
Polished Fun
Telluride, CO
01.2018 - Current
- Timeline execution
- Vendor integration, family communication, mitigating problems as they arise, orchestrating large events seamlessly
- Supervised 40 helpers and co-workers.
- Conferred with event staff at event site to coordinate details.
- Oversaw setup and breakdown of wedding decorations and supplies.
Concierge Specialist
Exceptional Stays
Telluride, CO
01.2022 - 05.2022
- Services
- Worked with the Concierge team to provide services for incoming guests prior to their stay as well as throughout their stay; including but not limited to airport pick-up, grocery services, activities, reservations, lodging maintenance, etc
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Developed relationships with local businesses to secure discounts and special offers for guests.
- Worked with the team on the new web platform; integrating services, user interfaces, etc.
Education
Bachelor of Arts - Studio Arts: Photography and Digital Media, program: Technology Arts and Media
University of Colorado
Boulder 08.2006 - 12.2010
Integrative School of Massage Therapy
Denver 05.2015 - 01.2016
Skills
Vendor interaction
Guest accommodations
Guest experiences
Policy and procedure adherence
Brand success
Interpersonal communications
Reservations management
Cash Handling
Travel coordination
Hospitality service expertise
Telephone etiquette
Complaint resolution
Customer-focused
Training and mentoring
Excellent time management skills
Research and due diligence
Timeline
Assistant Food and Beverage Manager
Hotel Madeline
08.2022 - 01.2023
Concierge Specialist
Exceptional Stays
01.2022 - 05.2022
Assistant Wedding Coordinator
Polished Fun
01.2018 - Current
Integrative School of Massage Therapy
05.2015 - 01.2016
Bachelor of Arts - Studio Arts: Photography and Digital Media, program: Technology Arts and Media
University of Colorado
08.2006 - 12.2010