Shane Russ
Carson City,NV
Summary
Proven leader in customer-focused environments, I significantly enhanced guest satisfaction and team productivity at Youngs Payless Iga. Skilled in conflict resolution and multitasking, my proactive approach resulted in improved operational efficiency and a positive workplace culture. Demonstrated excellence in training and mentoring, ensuring high-quality guest experiences and adherence to safety procedures.
Offering excellent interpersonal skills and genuine interest in providing outstanding service, eager to develop and grow in hospitality setting. Contributes understanding of guest needs and preferences, along with strong organizational and communication skills. Ready to use and develop customer service and problem-solving skills in Desired Position role.
Developed strong communication and organizational skills in fast-paced hospitality environment. Skilled in anticipating and responding to guest needs while managing multiple tasks efficiently. Seeking to transition into new field, leveraging ability to deliver exceptional service and create positive experiences.
Overview
12
12
years of professional experience
Work History
Food Meal Concierge
Carson Tahoe Regional Hospital
Carson City, NV
11.2023 - Current
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
Deli Manager
Youngs Payless
Pioneer, CA
08.2020 - 11.2023
- Managed supply chain functions for deli supplies, ingredients and merchandise.
- Maintained an organized workspace, facilitating efficient workflow and reduced preparation time.
- Reduced food waste by closely monitoring product freshness and implementing proper rotation practices.
- Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
- Addressed customer concerns promptly and professionally, resolving issues to their satisfaction.
- Trained new team members on deli procedures, ensuring consistency in product quality and service levels.
- Ensured a safe work environment by enforcing strict adherence to health and safety regulations.
- Worked closely with other department managers to improve cross-functional collaboration within the store.
- Collaborated with store management to achieve overall operational goals, contributing to store success.
- Increased deli sales by implementing innovative merchandising and promotional strategies.
- Observed quality assurance standards to optimize freshness of deli products.
- Enhanced customer satisfaction by maintaining high-quality standards for deli products and services.
- Controlled inventory costs by carefully managing portion control and reducing waste.
- Inventoried food products and associated materials on weekly basis.
- Conducted regular performance evaluations for staff members, providing constructive feedback for professional growth.
- Set schedules for Number staff by planning and designating shifts and hours.
- Consistently met or exceeded hygiene standards during routine inspections from local health authorities.
- Reviewed pricing and ordered food ingredients, kitchen appliances, and supplies.
- Led team meetings regularly, fostering open communication among staff members about challenges or opportunities for improvement within the department.
- Improved efficiency in ordering processes, avoiding stockouts while minimizing overstock situations.
- Implemented cost-saving measures by carefully managing labor hours, reducing overtime expenses.
- Developed pricing strategies to maximize profits while maintaining customer satisfaction.
- Organized special events such as tastings or promotions, driving increased foot traffic to the department.
- Analyzed customer feedback to identify areas of improvement and evaluated performance over time.
- Stayed current on industry trends to ensure the deli offered competitive products and services to customers.
- Reduced employee turnover by creating supportive work environment and offering competitive wages and benefits.
- Improved team morale by implementing system for staff recognition and rewards based on performance and customer feedback.
- Led by example, working alongside team during busy periods to ensure high-quality service and product delivery.
- Optimized layout of deli counter for better product visibility and accessibility, enhancing customer shopping experience.
- Trained new staff on deli equipment use and safety, ensuring compliance with all health and safety regulations.
- Managed scheduling efficiently, ensuring deli was adequately staffed during peak hours without overspending on labor.
- Streamlined inventory management to reduce waste, ordering perfect amount of stock based on forecasted sales.
Deli Clerk
Youngs Payless Iga
Pioneer, CA
07.2013 - 11.2023
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Provided an enjoyable shopping experience for customers by engaging in friendly conversations while efficiently preparing their orders.
- Assisted in training new employees on proper deli procedures, ensuring consistent quality across the team.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized deli counter.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
- Built trust with customers through meticulous attention to detail in fulfilling special orders and dietary restrictions.
- Made food according to standard recipes with requested changes for customer satisfaction.
Supervisor
Youngs Payless Iga
Pioneer, CA
05.2017 - 08.2020
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
Education
Amador High School
Sutter, CA06.2008
Skills
- Customer service
- Highly adaptable
- Strong work ethic
- Effective problem solving
- Proactive attitude
- Excellent multitasking
- Guest services
- Telephone etiquette
- Team player mentality
- Hospitality
- Exceptional communication
- Training and mentoring
- Guest experiences
- Maintaining composure
- Polite telephone etiquette
- Safety procedures
- Conflict resolution
- Cash handling
- Vendor interaction
- Team supervision
- Effective decision making
- Quality assurance
- Problem-solving
- Relationship building
- Discreet confidentiality
- Attention to detail
- Time management
- Decision-making
- Outstanding customer service
- Multitasking
- Teamwork and collaboration
Timeline
Food Meal Concierge
Carson Tahoe Regional Hospital
11.2023 - Current
Deli Manager
Youngs Payless
08.2020 - 11.2023
Supervisor
Youngs Payless Iga
05.2017 - 08.2020
Deli Clerk
Youngs Payless Iga
07.2013 - 11.2023
Amador High School