Tina Brown
Midlothian,VA
Summary
Personable and dedicated Customer Service Representative with extensive and diverse experience in this industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
37
37
years of professional experience
Work History
Private Daycare Provider
Tina's Tots
Midlothian, VA
02.2010 - Current
- Established and maintained safe, supportive and welcoming environments for children of all backgrounds.
- Provided nurturing and appropriate environment for children ranging in age from 2 weeks to 13 years.
- Encouraged positive behaviors, including patience with teachers and fellow kids.
- Balanced schedules to provide optimal rest, play and educational periods.
- Improved group and individual behavior with positive management strategies.
- Implemented and oversaw activities centered on promoting learning and imaginative play.
Caterer/Bartender
B&B Catering
Richmond, VA
06.2007 - 09.2009
- Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
- Coordinated food service stations and venue accommodations, including setup and tear-down of furniture and equipment per customer guidelines.
- Provided catering at special functions for diverse clientele.
- Dispensed, poured and mixed water, soft drinks and alcoholic beverages.
Sales Associate/Staff Nurse
LA Weight Loss Center
Colonial Heights, VA
06.2006 - 07.2007
- Answered incoming telephone calls to provide information about products, services, store hours, policies, promotions and setting appointments.
- Offered product and service consultations and employed up-selling techniques.
- Recommended and sold various products based on client's needs by explaining unique features and educating customers on proper application.
- Demonstrated products to customers, discussed features and redirected objections to capture sales.
- Conducted analysis to address client's weight loss needs through assessment and drawing labs which led to increase in sales and positive outcome for clients health.
Home Health LPN Nurse
American Critical Care Home Health Agency
Richmond, VA
03.1995 - 08.2005
- Addressed patient care needs, collected vitals, dressed wounds and managed catheters.
- Provided pre- and post-operative nursing care.
- Charted changes in patient conditions and discussed concerns with supervising healthcare provider.
- Evaluated patient care procedural changes for effectiveness and made necessary adjustments.
- Communicated effectively with patients and loved ones to explain diagnoses, treatment options and procedures to ensure ultimately patient's independents or as close to that as possible.
Home Health LPN
Freedom Home Healthcare Agency
Chesterfield, VA
06.1997 - 04.2000
- Directed implementation of improved patient care and documentation methods and procedures to achieve quality objectives.
- Collaborated with interdisciplinary healthcare team plan and implement effective treatment plans.
- Communicated effectively with patients and loved ones to explain diagnoses, treatment options and procedures to ensure independence or as close to that as possible.
- Collected biological samples from patients and performed routine lab tests to support diagnosis.
- Observed strict confidentiality and safeguarded all patient-related information.
- Administered medications and therapies in accordance with physicians orders.
- Evaluated patient care procedural changes for effectiveness and made necessary adjustments.
Dialysis Nurse
Community Dialysis
Richmond, VA
02.1989 - 06.1993
- Executed appropriate steps for patient treatment following careful review of physician medical regimen.
- Helped patients navigate healthcare system and care options by educating on relevant subject areas and answering questions throughout treatment process.
- Conducted patient assessments and diagnostic tests to provide physician with important patient health information used to create focused treatment plans and manage ongoing care.
- Delivered quality care and comfort to patients with heart failure, pulmonary hypertension, pulmonary embolisms and end-stage renal disease.
- Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions.
Education
Bachelor of Science - Counseling Psychology
Argosy University Arizona
Online09.2016
Diploma And Nursing License - Nursing
Chesterfield Technical School
Chesterfield, VA09.1990
Skills
- Direct sales
- Strong customer service skills with the commitment to meet or exceed customer requirements
- Organizational strengths
- Inbound and outbound calling
- Microsoft Office expertise
- Detail oriented
- Empathetic
- Positive attitude
- Excellent @ Multi-tasking
- Calm in the storm
- Conflict resolution
- Clear and effective communication - written & verbal
- Quick learner
- Time management
- Team player
- Active listening
- Medical experience
- Appointment setting
Timeline
Private Daycare Provider
Tina's Tots
02.2010 - Current
Caterer/Bartender
B&B Catering
06.2007 - 09.2009
Sales Associate/Staff Nurse
LA Weight Loss Center
06.2006 - 07.2007
Home Health LPN
Freedom Home Healthcare Agency
06.1997 - 04.2000
Home Health LPN Nurse
American Critical Care Home Health Agency
03.1995 - 08.2005
Dialysis Nurse
Community Dialysis
02.1989 - 06.1993
Bachelor of Science - Counseling Psychology
Argosy University Arizona
Diploma And Nursing License - Nursing
Chesterfield Technical School