Summary
Overview
Work History
Skills
References
Timeline
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Tina Burnett

Funkstown,MD

Summary

To obtain a position with a progressive company that will provide the opportunity to grow professionally. Talented professional considered knowledgeable leader and dedicated problem solver. Brings numerous years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.

Overview

40
40
years of professional experience

Work History

Project Manager

HBP, INC. : A Marketing.com Company
11.2016 - Current
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Customized support strategies for high-priority clients to ensure their specific needs were met.
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
  • Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.

Customer Account Manager

Amcor Flexibles
11.2011 - 11.2016



  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
  • Evaluated customers' potential needs to make appropriate recommendations.
  • Maintained client files with sales contracts, records of client interactions, client notes, and other information.
  • Performed duties and provided service in accordance with established operating procedures and company policies.
  • Coordinated all shipping including truckload, LTL, international and expedited shipments
  • Served on safety committee and worked with others conducting risk assessments throughout facility


Estimating Assistant

HPG Windows & Doors
11.2007 - 11.2011
  • Selected for core team to integrate Microsoft Dynamics software and helped to coach others in the facility
  • Assisted customers with selection of windows, doors and shower enclosures
  • Contributed to winning bids through effective collaboration with team members during proposal development stages.
  • Ensured compliance with industry standards by staying up-to-date on relevant codes, regulations, and best practices in construction estimating.
  • Streamlined the estimating process for increased efficiency by implementing a new software system.
  • Coordinated with project teams to ensure that approved budget allowances were accurately reflected in final project cost estimates.

Purchasing Agent

InnerSpace Floor To Ceiling
11.2003 - 11.2007
  • Responsible for ordering all needed materials for remodeling projects as well as new construction. Including cabinetry, countertops, ceramic tile, flooring, electrical & plumbing supplies
  • Maintained computer & phone systems, responsible for keeping both functional at all times. This was a data/voice integrated system connecting locations in 2 states
  • Helped facilitate new software system and trained new users
  • Maintained complete documentation and records of all purchasing activities.
  • Ensured timely delivery of materials through effective planning and coordination with suppliers.

Skills

  • Client Relations
  • Project Management
  • Advanced problem solving
  • Risk Management
  • Project estimation and bidding
  • Processes and procedures
  • Purchasing and procurement
  • Performance Improvements
  • Project planning and development
  • Project Scheduling

References

Available upon request.

Timeline

Project Manager

HBP, INC. : A Marketing.com Company
11.2016 - Current

Customer Account Manager

Amcor Flexibles
11.2011 - 11.2016

Estimating Assistant

HPG Windows & Doors
11.2007 - 11.2011

Purchasing Agent

InnerSpace Floor To Ceiling
11.2003 - 11.2007

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Tina Burnett