Tina Carter
Jamestown
Summary
Compassionate Direct Care Assistant known for highly productive and efficient task completion. Skilled in patient care, behavioral support, and emergency response management. Excels in empathy, communication, and problem-solving to enhance client well-being and safety.
Detail-oriented Direct Care Worker supports daily living activities and provides transportation to enhance client well-being. Seasoned care expert experienced with developmentally disabled clients. Committed to promoting comfort with dignity and compassion.
Sympathtic personal care aide with several years of experience supporting patients with activities of daily living. Professional and clear communicator when instructing and assisting patients as well as when reporting information to healthcare team and supervisors.
Overview
41
41
years of professional experience
1986
1986
years of post-secondary education
Work History
Direct Care Assistant
North Dakota State Hospital
Jamestown
03.2008 - Current
- Assisted patients with daily living activities and personal care tasks.
- Monitored patient behavior and reported changes to healthcare team.
- Implemented therapeutic recreational activities to enhance patient engagement.
- Provided emotional support and companionship to patients during treatment.
- Documented patient progress and interactions in medical records accurately.
- Educated patients on coping strategies and wellness practices effectively.
- Transported clients to medical appointments or other destinations as needed.
- Adhered to safety protocols while providing personal assistance services for clients.
- Performed housekeeping duties such as laundry, dusting, mopping floors.
- Assisted clients with daily living activities, such as bathing, dressing, eating and using the restroom.
- Administered medications according to physician's orders and documented dosage times.
- Provided companionship to clients by engaging in conversation and recreational activities.
- Maintained accurate records of client care, including progress notes, vital signs and other pertinent data.
- Responded quickly and effectively in emergency situations involving clients.
- Observed changes in behavior or physical condition and reported any concerns to supervisor immediately.
- Encouraged independence among clients by teaching self-care skills and strategies for managing daily life tasks.
- Monitored dietary intake of assigned patients and assisted with meal preparation when necessary.
- Ensured a clean, safe environment for all clients by following infection control procedures.
- Maintained clean and well-organized environment for client happiness and safety.
- Supervised medication administration, personal hygiene, and other activities of daily living.
Customer Service Manager
Waffel House
Aurora
05.1985 - 02.2007
- Managed daily customer service operations to ensure efficient support and satisfaction.
- Trained and mentored team members on best customer service practices and tools.
- Developed and implemented customer feedback systems to enhance service quality.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Developed and implemented strategies for providing excellent customer service experience.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Evaluated employee job performance and motivated staff to improve productivity.
- Conducted regular training sessions for staff on new products, services, and customer service techniques.
- Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
- Evaluated overall effectiveness of existing customer service policies and procedures and recommended changes as necessary.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Degree In Data Entry - Business
Mansfield Business School
Littleton, CO 10.1985 - 02.1986
Hinckley High School
Aurora, ColoradoSkills
- Patient care
- Medication administration
- Documentation management
- Behavioral monitoring
Timeline
Direct Care Assistant
North Dakota State Hospital
03.2008 - Current
Degree In Data Entry - Business
Mansfield Business School
10.1985 - 02.1986
Customer Service Manager
Waffel House
05.1985 - 02.2007
Hinckley High School