Tina Cerrillo
Sr. Provider Service Advocate
Surprise,AZ
Summary
Seasoned Senior Service Advocate well-versed in building loyalty through attentive, proactive care of provider needs. Knowledgeable about diverse plan benefits, procedures and restrictions. Pursuing growth-oriented position with room for advancement.
I am a steadfast provider service advocate who employs empathy and patience to connect with individuals on emotional level and provide support during difficult times. Excellent eye for detail and accurately assesses needs. Strives to provide best possible care and support.
I am a detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
I am also organized and a dependable candidate who is successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
5
5
years of post-secondary education
Work History
Sr. Provider Service Advocate
United Health Group Community And State
Phoenix, AZ
05.2015 - Current
- Applied advanced computer and customer service skills to develop successful solutions to concerns.
- Conducted in-depth research on complex problems to bring about satisfactory resolutions.
- Coordinated with clinical professionals to evaluate concerns and resolve problems.
Mailroom Clerk
RemEx Staffing
Phoenix, AZ
07.2014 - 05.2015
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Released registered and special delivery letters and packages to designated recipients and obtained signatures for release.
- Used automated mail processing equipment to sort and collate mail.
Ground Package Handler
FedEx Ground
Phoenix, AZ
02.2011 - 09.2012
- Prepared pallets of boxes for easy transportation between customer and storage locations.
- Used hand-held scanners and physical logs to accurately track item movements.
- Loaded package containers onto forklifts and transported into packaging areas.
Sales Associate
Lane Bryant
Surprise, AZ
09.2008 - 02.2011
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to effectively build rapport and lasting relationships.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
Cash Office Associate
Walmart
El Mirage, AZ
05.2009 - 04.2010
- Verified cash flow and electronic transactions from credit card system to balance registers.
- Balanced safe, prepared tills, and prepared register bags for next sales date.
- Prepared bank deposits and corporate cash shipments.
Customer Service Representative
Apria Healthcare
Phoenix, AZ
11.2007 - 08.2008
- Maintained Data Entry
- Answered constant flow of customer calls with minimal wait times.
- Provided primary customer support to internal and external customers.
- Processed insurance authorizations for prospective clients
Seasonal Claims Specialists
Delta Dental Of Arizona
Glendale, AZ
07.2007 - 11.2007
- Reviewed and dispatched claims
- Handled the distribution of documents received to the appropriate departments
Education
High School Diploma -
Highlands High School
North Highlands, CA 08.2002 - 06.2006
Registered Dental Assistant - Dental Assisting
Carrington College - Phoenix
Phoenix, AZ 01.2013 - 03.2014
Skills
Plan benefits knowledge
Clinical understanding
Excellent Communication
Organization and Time Management
Dependable and Responsible
Data Entry
Planning and Coordination
Written Communication
Active Listening
Self-Motivated
Flexible and Adaptable
Clerical Support
Good Telephone Etiquette
Teambuilding
Timeline
Sr. Provider Service Advocate
United Health Group Community And State
05.2015 - Current
Mailroom Clerk
RemEx Staffing
07.2014 - 05.2015
Registered Dental Assistant - Dental Assisting
Carrington College - Phoenix
01.2013 - 03.2014
Ground Package Handler
FedEx Ground
02.2011 - 09.2012
Cash Office Associate
Walmart
05.2009 - 04.2010
Sales Associate
Lane Bryant
09.2008 - 02.2011
Customer Service Representative
Apria Healthcare
11.2007 - 08.2008
Seasonal Claims Specialists
Delta Dental Of Arizona
07.2007 - 11.2007
High School Diploma -
Highlands High School
08.2002 - 06.2006