Summary
Overview
Work History
Education
Skills
Timeline
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Tina Cerrillo

Sr. Provider Service Advocate
Surprise,AZ

Summary

Seasoned Senior Service Advocate well-versed in building loyalty through attentive, proactive care of provider needs. Knowledgeable about diverse plan benefits, procedures and restrictions. Pursuing growth-oriented position with room for advancement.

I am a steadfast provider service advocate who employs empathy and patience to connect with individuals on emotional level and provide support during difficult times. Excellent eye for detail and accurately assesses needs. Strives to provide best possible care and support.

I am a detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

I am also organized and a dependable candidate who is successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

15
15
years of professional experience
5
5
years of post-secondary education

Work History

Sr. Provider Service Advocate

United Health Group Community And State
Phoenix, AZ
05.2015 - Current
  • Applied advanced computer and customer service skills to develop successful solutions to concerns.
  • Conducted in-depth research on complex problems to bring about satisfactory resolutions.
  • Coordinated with clinical professionals to evaluate concerns and resolve problems.


Mailroom Clerk

RemEx Staffing
Phoenix, AZ
07.2014 - 05.2015
  • Weighed letters and packages and calculated costs based on classification, weight, and destination.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Released registered and special delivery letters and packages to designated recipients and obtained signatures for release.
  • Used automated mail processing equipment to sort and collate mail.

Ground Package Handler

FedEx Ground
Phoenix, AZ
02.2011 - 09.2012


  • Prepared pallets of boxes for easy transportation between customer and storage locations.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Loaded package containers onto forklifts and transported into packaging areas.

Sales Associate

Lane Bryant
Surprise, AZ
09.2008 - 02.2011
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.

Cash Office Associate

Walmart
El Mirage, AZ
05.2009 - 04.2010
  • Verified cash flow and electronic transactions from credit card system to balance registers.
  • Balanced safe, prepared tills, and prepared register bags for next sales date.
  • Prepared bank deposits and corporate cash shipments.


Customer Service Representative

Apria Healthcare
Phoenix, AZ
11.2007 - 08.2008
  • Maintained Data Entry
  • Answered constant flow of customer calls with minimal wait times.
  • Provided primary customer support to internal and external customers.
  • Processed insurance authorizations for prospective clients

Seasonal Claims Specialists

Delta Dental Of Arizona
Glendale, AZ
07.2007 - 11.2007
  • Reviewed and dispatched claims
  • Handled the distribution of documents received to the appropriate departments

Education

High School Diploma -

Highlands High School
North Highlands, CA
08.2002 - 06.2006

Registered Dental Assistant - Dental Assisting

Carrington College - Phoenix
Phoenix, AZ
01.2013 - 03.2014

Skills

    Plan benefits knowledge

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Timeline

Sr. Provider Service Advocate

United Health Group Community And State
05.2015 - Current

Mailroom Clerk

RemEx Staffing
07.2014 - 05.2015

Registered Dental Assistant - Dental Assisting

Carrington College - Phoenix
01.2013 - 03.2014

Ground Package Handler

FedEx Ground
02.2011 - 09.2012

Cash Office Associate

Walmart
05.2009 - 04.2010

Sales Associate

Lane Bryant
09.2008 - 02.2011

Customer Service Representative

Apria Healthcare
11.2007 - 08.2008

Seasonal Claims Specialists

Delta Dental Of Arizona
07.2007 - 11.2007

High School Diploma -

Highlands High School
08.2002 - 06.2006
Tina CerrilloSr. Provider Service Advocate