Skilled Mental Health Professional with social work degree. Support numerous patients in large psychiatric hospital setting. Strong communication skills and compassionate nature enable positive outcomes in challenging environment.
Overview
6
6
years of professional experience
Work History
Lead Mental Health Associate
Linden Oaks Behavioral Health
06.2021 - Current
Support patients through crisis situations, utilizing de-escalation techniques and appropriate interventions to ensure safety.
Conduct educational skill-based groups on DBT, communication, life skills, and suicide prevention.
Improved treatment outcomes with thorough documentation of patients' progress and timely communication to members of treatment team.
Assist with patient restraint and seclusion scenarios to create safe environment for patients and support staff.
Behavioral Health Case Manager - MHP/QIDP
Trinity Services Inc.
11.2022 - 07.2023
Provided comprehensive case management services to over 19 clients with intellectual disabilities and mental illness.
Conducted assessments to determine individual needs and developed personalized treatment plans to address stated objectives.
Organized semiannual and annual meetings with behavior analysts, counselors, team leads, and family members to discuss each client's progress towards treatment goals.
Maintained each client's file by staying up to date with required documents such as consents, release of information, assessments, etc.
Operations Account Executive
Echo Global Logistics
06.2018 - 06.2021
Responsible for ensuring that day to day operational expectations of clients are met.
Built and strengthened relationships with new and existing accounts to drive revenue growth.
Coordinated and managed 11 drop trailer lanes with 11 carriers.
Accurately scheduled pickup and delivery appointments based on client specific needs and priorities.
Increased client satisfaction by analyzing shipments and proactively identifying potential issues for resolution.
Education
Bachelor Of Social Work -
Aurora University
Aurora, IL
Skills
De-Escalation Techniques
Crisis Intervention
Leadership
Decision-Making
Problem-Solving
Treatment planning
Teamwork and Collaboration
CPR/AED
Timeline
Behavioral Health Case Manager - MHP/QIDP
Trinity Services Inc.
11.2022 - 07.2023
Lead Mental Health Associate
Linden Oaks Behavioral Health
06.2021 - Current
Operations Account Executive
Echo Global Logistics
06.2018 - 06.2021
Bachelor Of Social Work -
Aurora University
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