Tina Coins
Memphis,TN
Summary
Dependable and results-oriented professional with extensive experience in clerical roles and database management. Proven ability to enhance customer satisfaction through effective communication and problem resolution. Adaptable team player recognized for efficiently executing tasks in diverse office environments.
Overview
2027
2027
years of professional experience
Work History
ASSESSMENT SPECIALIST (TEMP.)
Shelby County Assessor of Property Office
2026 - Current
- Managed data entry and validation across county databases to maintain accurate, current records.
- Reconciled source documents with electronic records to identify and correct discrepancies.
- Reviewed deed transfers and supporting documents to ensure compliance with county assessment requirements.
- Coordinated with staff across departments to collect, organize, and update required information.
- Processed property assessment records with accuracy, updating parcel data and ownership details.
- Evaluated exemption applications and verified eligibility using tax records and property documentation.
- Responded to taxpayer inquiries, explaining assessment values, filing procedures, and record updates.
- Analyzed property characteristics and market data to support fair and consistent valuation decisions.
- Maintained assessment databases and GIS records, correcting discrepancies and improving data integrity.
- Prepared notices, reports, and correspondence for property owners, agents, and internal staff.
Pro Sales Associate
Home Depot, USA
06.2023 - Current
- Recognized by management for providing exceptional customer service.
- Delivered attentive service to customers in-person and over the phone, ensuring their needs were met.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Engaged customers in meaningful conversations, utilizing strong interpersonal skills to build rapport.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Completed daily tasks accurately and efficiently, supporting seamless operations.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked effectively in team environments to make the workplace more productive.
Clerical Specialist
Shelby County Property Assessor's Office
03.2022 - 04.2023
- Entered and updated property assessment records in database software to ensure data accuracy.
- Utilized database software to enter and update property assessment records.
- Maintained database systems by entering new and updated information.
- Maintained and updated database systems to support efficient information retrieval.
- Performed data entry duties using a variety of software programs.
- Coordinated office activities to streamline clerical task completion and enhance workflow.
- Collaborated with team members, enhancing workflow and communication processes for improved team dynamics.
- Managed daily office operations and maintained a clean and efficient workspace.
- Scanned documents into electronic format for archival purposes.
Education
Diploma (Professional) - Medical Secretary
Rice College (Career College)
Memphis, TN06-1992
Some College (No Degree) - Business Administration And Management
Christian Brothers University
Memphis, TNCertification - Database Management And CRT
Memphis Area Vocational And Technical
Memphis, TN07-1981
Skills
- TASK PRIORITIZATION
- Document Management
- DATABASE MANAGEMENT
- Data analysis
- EFFECTIVE COMMUNICATION
- CUSTOMER SERVICE EXCELLENCE
Accomplishments
- Cashier of the Year 2024 HOME DEPOT, USA
- Top Pro Sales Performer Q4 2025 $2M HOME DEPOT, USA
- BRONZE; SILVER; GOLD Homer Award Badges (monetary recognition)
WORKFORCE TOOLS
Shelby County Workforce Development Courses
References
References available upon request.
Timeline
Pro Sales Associate
Home Depot, USA
06.2023 - Current
Clerical Specialist
Shelby County Property Assessor's Office
03.2022 - 04.2023
Certification - Database Management And CRT
Memphis Area Vocational And Technical
Some College (No Degree) - Business Administration And Management
Christian Brothers University
ASSESSMENT SPECIALIST (TEMP.)
Shelby County Assessor of Property Office
2026 - Current
Diploma (Professional) - Medical Secretary
Rice College (Career College)