Tina Cossey

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• Delivered exceptional customer service by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Offered advice and assistance to customers, paying attention to special needs or wants.

• Inspected welds and checked critical measurements to meet specifications.
• Prepared welding equipment to perform advanced welding work.
• Removed and repaired unacceptable welds to meet quality guidelines.
• Operated hoists, cranes and power tools to dismantle equipment to find and remove defective parts.

• Coached team members in company procedures and safety requirements necessary to complete job tasks.
• Took on additional job duties during unexpected backlog, resulting in meeting project target date.
• Continuously checked products for quality assurance according to strict guidelines.

• Delivered exceptional customer service on collection calls maintaining a calm and professional demeanor to achieve performance goals on consistent basis.
• Worked in call center environment handling manual and automatically dialed outbound calls.
• Monitored accounts for compliance with established payment plans and flagged non-compliances.
• Trained new team members on scripted conversation prompts, company services and collection strategies.