Tina Coston
Geneva,NY
Summary
Adept Operations Manager with a proven track record at Byrne Dairy, enhancing operational efficiency and customer satisfaction through expert workflow optimization and robust team leadership. Excelled in organizational management and employee motivation, significantly improving process standards and strategic vendor negotiations. Demonstrates a keen ability to inspire teams and drive company objectives forward with innovative solutions.
Overview
9
9
years of professional experience
Work History
Operations Manager
Byrne Dairy
Waterloo, NY
08.2015 - Current
- Developed and implemented operational procedures to ensure quality standards are met.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Collaborated with management team on long-term strategic planning initiatives for the organization.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Managed scheduling, training and inventory control.
Education
High School Diploma -
Geneva High School
Geneva, NY06-1989
Skills
- Organizational Management
- Workflow Optimization
- Customer Service
- Contract Management
- Performance monitoring
- Team Leadership
- Operations Monitoring
- Workforce training
- Employee Motivation
Timeline
Operations Manager
Byrne Dairy
08.2015 - Current
High School Diploma -
Geneva High School
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