Michael Lazarek
Syracuse,NY
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Byrne Dairy
2022.08 - 2024.08
- Responded to customer requests for products, services, and company information.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Met customer call guidelines for service levels, handle time and productivity.
- Promptly responded to inquiries and requests from prospective customers.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Customer Service Representative
Circlekfranchise
2020.08 - 2022.08
- Responded to customer requests for products, services, and company information.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Trained staff on operating procedures and company services.
- Investigated and resolved accounting, service and delivery concerns.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Education
High School Diploma -
ITC Central
258 East Adams St. | Syracuse, NY 1320208.2015
Skills
- Scheduling
- Customer Service
- Active Listening
- Customer Relations
- Problem-solving abilities
- Basic math skills
- Drawer management
- Money handling
- Product restocking
- Time management skills
Timeline
Customer Service Representative
Byrne Dairy
2022.08 - 2024.08
Customer Service Representative
Circlekfranchise
2020.08 - 2022.08
High School Diploma -
ITC Central
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