Tina Crayton
Summary
Results-driven Customer Service and Account Management professional with 35 years in the automotive industry. Spearheaded high-profile account management, resolved complex customer issues, and coordinated cross-functional teams for on-time product delivery. Expertise in SAP systems and process improvement led to enhanced operational efficiency and strengthened global business partnerships.
Overview
1
1
Certification
23
23
years of professional experience
Work History
Customer Service Representative
Axalta Coating Systems
Mt. Clemens, USA
01.2004 - Current
- Managed customer service operations for major automotive OEM accounts, including General Motors, Ford, and Chrysler.
- Served as primary contact to ensure timely processing and delivery of high-volume orders, enhancing customer satisfaction.
- Processed five to six large customer orders daily, maintaining accuracy and meeting commitments.
- Entered complex customer orders in SAP, averaging 12 line items per transaction.
- Coordinated shipments and logistics to align with production schedules, minimizing supply disruptions.
- Assessed inventory availability and partnered with sister facilities to expedite requests, minimizing delays.
- Resolved customer concerns and documented cases in Salesforce for corrective action, improving service quality.
- Trained new representatives on SAP systems and traveled for process guidance across domestic locations.
Financial/Clerical Specialist
DuPont
Mt. Clemens, USA
- Managed daily clerical tasks to support team operations effectively.
- Organized and maintained filing systems for easy document retrieval.
- Processed incoming correspondence and directed it to appropriate staff.
- Collaborated with teams to ensure accurate data entry and record keeping.
- Handled customer inquiries and provided timely responses to requests.
- Conducted research activities related to specific tasks or assignments.
- Reconciled discrepancies between physical inventories and computer records.
Inventory Specialist
DuPont
Mt. Clemens, USA
- Managed inventory levels to ensure product availability and accuracy.
- Coordinated stocking and ordering processes across departments to manage inventory levels and ensure product availability.
- Conducted regular stock audits to maintain accurate inventory records.
- Investigated discrepancies between physical counts and computer records to maintain inventory accuracy.
- Monitored database system to prepare and deliver customer orders on time.
- Collaborated with other departments to coordinate replenishment activities.
- Collaborated with purchasing staff to facilitate timely delivery of materials and supplies.
Paint Operator
DuPont
Mt. Clemens, USA
- Operated machinery to produce high-quality materials in compliance with safety standards.
- Monitored production processes to ensure efficient operation and minimal downtime.
- Maintained production and quality documentation.
- Reduced health and safety risks with strict adherence to safety protocols and PPE requirements.
- Learned and followed safety and emergency procedures.
- Used daily system logs to document production information, discussing issues with management.
- Used hand trucks and forklifts to unload, load and transport items.
Education
COURSEWORK-WORD PROCESSING/SHORTHAND -
Dorsey Business School
Roseville, MICOURSEWORK - ACCOUNTING, ENGLISH, MATHEMATICS
Baker College
Clinton Township, MISkills
SAP software
Salesforce CRM
Order management
Inventory management
Logistics coordination
Supply chain coordination
- Process improvement
- Client management
- Account management
- Service excellence
- Problem resolution
- Team collaboration
- Client communication
Certification
- Six Sigma Green Belt
- Lean Training Facilitator
- SAP Key User
Timeline
Customer Service Representative
Axalta Coating Systems
01.2004 - Current
Paint Operator
DuPont
Inventory Specialist
DuPont
Financial/Clerical Specialist
DuPont
COURSEWORK-WORD PROCESSING/SHORTHAND -
Dorsey Business School
COURSEWORK - ACCOUNTING, ENGLISH, MATHEMATICS
Baker College