Tina Crews
Waynesville,GA
Summary
Dynamic Postal Clerk with extensive experience at United Postal Service, showcasing expertise in post office operations and exceptional problem-solving skills. Excelled in enhancing distribution efficiency and customer service, achieving significant improvements in mail processing times. Adept at team collaboration and leveraging computer savvy to streamline workflow, consistently meeting production goals.
Overview
12
12
years of professional experience
Work History
Postal Clerk
United Postal Service
Darien, GA
02.2013 - Current
- Distributed mail to customers with correct identification and proper postage.
- Sorted and processed incoming mail by sorting into post office boxes, general delivery, and street address.
- Assisted other clerks with difficult tasks related to processing large volumes of mail efficiently.
- Received customer complaints regarding service issues at the counter and referred them to supervisor when necessary.
- Answered customer inquiries regarding services provided by the Post Office including package tracking information.
- Delivered mail to residents and business within assigned area.
- Handled undeliverable mail in accordance with established procedures.
- Inspected parcel wrappings before accepting them from customers to ensure they meet postal regulations.
- Supported shipping and receiving needs by loading and unloading transportation vehicles and containers.
- Utilized factors such as package shape and final destination to sort into correct bins for delivery.
- Sold stamps, services and packaging.
- Verified accuracy of inventory levels on a regular basis to ensure adequate supplies are available during peak times.
- Obtained receipts for registered and certain insured mail.
- Prepared outgoing mail for shipment by placing in designated containers or bags after weighing and affixing postage labels or stamps.
- Maintained efficient workflow within the department through effective communication with co-workers.
- Ensured all USPS regulations were followed while handling confidential materials such as registered mail.
- Maintained accurate records of received cash payments, checks, and credit card transactions.
- Weighed parcels, calculating costs based on type, total weight and final destination.
- Offered support and advice to newer personnel to improve performance.
- Set goals and operating procedures that maximized employee effectiveness.
- Help customers fill out change of address forms and reports for lost or stolen mail.
- Worked effectively in team environments to make the workplace more productive.
Education
High School Diploma -
Brantley County High School
Nahunta, GA05-1998
Skills
- Computer savvy
- Post office operations
- Production goal setting
- Service oriented
- Distribution services
- Proficient in [software]
- Problem-solving skills
- Strong organization skills
- Retail sales
- Verbal/written communication
- Team collaboration
Timeline
Postal Clerk
United Postal Service
02.2013 - Current
High School Diploma -
Brantley County High School
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