Tina Davis
Kansas City,KS
Summary
Accomplished Sleep Coach at Apria Healthcare, adept in effective communication and group leadership. Demonstrated success in enhancing patient trust through resolving billing issues and improving sleep therapy outcomes. Skilled in building relationships and maintaining professionalism under pressure, significantly increasing loyalty and repeat business.
Overview
13
13
years of professional experience
Work History
Sleep Coach
Apria Healthcare
Overland Park, KS
04.2019 - Current
- Monitor and report sleep therapy progress
- First point of contact with patient after being diagnosed with sleep apnea and receiving CPAP machine
- Provide virtual mask fittings
Check in Check Out Receptionist
Overland Park Imaging
Overland Park, KS
07.2017 - 03.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Outpatient Psychiatry Receptionist
University of Kansas Health Systems
Kansas City, KS
06.2015 - 06.2017
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Patient Representative
Quest Diagnostics
Lenexa, KS
05.2013 - 05.2015
- Resolved billing issues, resulting in increased patient trust and financial stability for the clinic.
- Implemented effective problem-solving techniques to resolve diverse patient concerns promptly.
- Scheduled appointments for patients and placed reminder calls 48 hours before office visits
- Observed all facility rules and regulations regarding patient data to promote confidentiality and integrity.
Customer Service Representative
Sprint
Overland Park, KS
09.2011 - 03.2013
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Diploma - Basic Studies
F L Schlegel
Kansas City, KS05.1998
Skills
Effective Communication
Group leadership
Personable and friendly
Building Relationships
Timeline
Sleep Coach
Apria Healthcare
04.2019 - Current
Check in Check Out Receptionist
Overland Park Imaging
07.2017 - 03.2019
Outpatient Psychiatry Receptionist
University of Kansas Health Systems
06.2015 - 06.2017
Patient Representative
Quest Diagnostics
05.2013 - 05.2015
Customer Service Representative
Sprint
09.2011 - 03.2013
Diploma - Basic Studies
F L Schlegel