Tina Deluna -Salazar

Volunteer

Disability Link Org.

01.2018 - Current

Assisted with special events and programs.
Maintained clean, neat, and operational facilities to serve program needs.
Supported engaging, fun, and smooth-running events by helping with organization and planning.
Used strong interpersonal communication skills to convey information to others.

Front Casher /Drive-Thru Cashier

Burger King

07.1983 - 01.1995

Followed company policies, procedures, and practices for accurate recordkeeping and loss prevention.
Approached every question or concern with calm and level-headed approach.
Provided exceptional customer service, addressing inquiries and resolving issues promptly and professionally.
Enhanced customer satisfaction by providing efficient and accurate cash handling services.

Restaurant Waitress

Country Buffet

01.1994 - 11.1994

Developed rapport with regular customers, enhancing their overall dining experience through personalized attention.
Balanced multiple responsibilities simultaneously, managing order-taking, drink refills, and general guest inquiries effectively.
Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
Completed credit payments via card processing systems.

Head Cashier

Mcdonalds, PDI FOODS

06.1983 - 01.1994

Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
Helped customers complete purchases, locate items, and join reward programs.
Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
Educated employees on register use, merchandising, and customer service.
Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
Assisted customers by answering questions and fulfilling requests.
Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
Worked closely with team members from other departments to resolve complex customer issues or facilitate seamless transactions.
Led cashiers and associates in providing thoughtful customer service.
Coordinated breaks for fellow cashiers, ensuring continuous coverage during busy periods without compromising productivity.
Mentored new team members on POS system operation, customer service strategies, and sales goals.
Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Conducted regular audits of register tills, ensuring accuracy in daily cash counts and minimizing discrepancies.
Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
Processed both cash and card purchases and returns.
Adhered to company guidelines regarding security protocols when managing large sums of money or sensitive financial information.
Facilitated and logged store opening, closing, and shift changes.
Alleviated customer service needs with policy-appropriate solutions.
Utilized point-of-sale systems proficiently, processing various forms of payment quickly and accurately.
Managed multiple registers during high-traffic periods, effectively reducing customer wait times and increasing sales revenue.
Participated in ongoing professional development opportunities focused on improving cashier skills and staying current with industry trends.
Helped management develop employee improvement plans and motivate team members to continually improve.
Maintained stock to meet expected customer demand.
Promoted culture of excellence and continuous improvement among cashier team.
Conducted daily sales reports to track performance and identify areas for improvement.
Assisted in inventory management, ensuring product availability and accurate pricing for customers.
Assisted in scheduling shifts for cashier team, ensuring adequate coverage during peak hours.
Managed cash drawer accuracy and security, minimizing discrepancies through meticulous cash handling and record-keeping.
Engaged with customers to gather feedback, leading to improvements in service and product offerings.
Restocked and organized merchandise in front lanes.
Handled cash with high accuracy and took care to check bills for fraud.
Performed cash, card, and check transactions to complete customer purchases.
Operated cash register to record transactions accurately and efficiently.
Worked with floor team and managers to meet wide range of customer needs.

Summary

Overview

Work History

Volunteer

Front Casher /Drive-Thru Cashier

Restaurant Waitress

Head Cashier

Education

Basic

Skills

Spanish and English

Timeline

Volunteer

Restaurant Waitress

Front Casher /Drive-Thru Cashier

Head Cashier

Basic

Speaks Spanish

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