Tina DeVoe
Topeka,KS
Summary
Excellent interpersonal and time management skills. Results-oriented sales consultant with over 17 years of experience for busy Health Insurance industry.
Motivated and respected professional with excellent communication and negotiation skills. Talented Sales Assistant bringing enthusiasm and eagerness to learn new skills. Extensive experience in product sales and assessing client needs. Established background as Sales Assistant in the Health Insurance Industry.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Sales Support Assistant
Blue Cross Blue Shield Of Kansas
Topeka, Kansas
09.2004 - 03.2022
- Discussed with customers in detail to provide information about available products and policies, for all product lines, including health insurance, dental insurance, and life insurance plans and benefits.
- Served customers with knowledgeable, friendly support at every stage of insurance needs for health, dental and life insurance for employers.
- Built relationships with customers to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Contributed to team objectives in fast-paced environment.
- Prioritized tasks and projects to meet tight deadlines.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
- Worked independently with minimal supervision.
Customer Service Associate
Apria Healthcare
Topeka, KS
03.1999 - 02.2002
- Educated customers about billing, payment processing and support policies, procedures, appointments, special order requests, and arranging merchandise pick-up.
- Helped customers every day with positive attitude and focus on customer satisfaction.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recommended products to customers, thoroughly explaining details, with extensive knowledge of products and services and creating welcoming, positive experiences.
Education
High School Diploma -
Topeka West High School
Topeka, KS05.1986
Skills
- Upbeat and Positive Personality
- Multitasking and Prioritization
- Responding to Difficult Customers
- Verbal and Written Communication
- Calm and Professional Under Pressure
- Efficient and Detail-Oriented
- Building Customer Trust and Loyalty
Certification
- Licensed Agent - Health Insurance, Life Insurance
Timeline
Sales Support Assistant
Blue Cross Blue Shield Of Kansas
09.2004 - 03.2022
Customer Service Associate
Apria Healthcare
03.1999 - 02.2002
High School Diploma -
Topeka West High School