Tina Drake
Jacksonville,FL
Overview
35
35
years of professional experience
Work History
Assistant Manager - Area Supervisor Inbound
The Home Depot Distribution Center - HD Supply
Jacksonville, FL
09.2020 - Current
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Reduced financial discrepancies by monitoring credit card sales and deposits.
- Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
- Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
- Reduced corporate costs by developing and implementing improved merchandising, receiving and maintenance procedures.
HR Generalist
The Home Depot Distribution Center - HD Pro 3227
Jacksonnville, FL
03.2019 - 09.2020
- Maximized team knowledge and productivity by training, monitoring and directing employees in application of best practices and regulatory protocols.
- Contributed to annual performance appraisals by working with supervisors to achieve consistency and compliance with established procedures.
- Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes and talent management.
- Launched company-wide HR strategies, practices and benefits and compensation policies to drive departmental and business objectives.
- Planned and managed recruitment activities for new hires using strategic personnel, staffing and position management practices.
- Reviewed and screened applicant resumes to identify qualified candidates.
- Liaised between management and employees to deliver conflict resolution, alleviate problems and interpret compensation and benefits policies.
HR Generalist
The Home Depot Distribution Center - RDC 5030
Winchester, VA
04.2018 - 03.2019
- Maximized team knowledge and productivity by training, monitoring and directing employees in application of best practices and regulatory protocols.
- Contributed to annual performance appraisals by working with supervisors to achieve consistency and compliance with established procedures.
- Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes and talent management.
- Launched company-wide HR strategies, practices and benefits and compensation policies to drive departmental and business objectives.
- Maintained work structure by updating job requirements and job descriptions for positions.
- Planned and managed recruitment activities for new hires using strategic personnel, staffing and position management practices.
- Liaised between management and employees to deliver conflict resolution, alleviate problems and interpret compensation and benefits policies.
AACG Manager
The Home Depot
Atlanta, GA
08.2014 - 04.2018
- Experience 15 years HR experience, Providing excellent customer service and expert counseling to Home Depot managers and associates
- Managing cases from receipt, and escalating to the appropriate Advice and Counsel Manager when necessary
- Partnering with resources from other areas including field HR, Legal, Loss Prevention, Associate Relations to effectively resolve issues
- Ensuring associate and manager calls are properly handled and documented for investigation by Manager, Advice and Counsel, resolution is consistent with company policy, and cases are closed in a timely manner
AACG Advisor
The Home Depot
Atlanta, GA
04.2013 - 08.2014
- Provided excellent customer service and expert counseling to Home Depot managers and associates
- Managed cases from receipt, and escalated to the appropriate Advice and Counsel Manager when necessary
- Partnered with resources from other areas including field HR, Legal, Loss Prevention, Associate Relations to effectively resolve issues
- Ensured associate and manager calls were properly handled and documented for investigation by Manager, Advice and Counsel, resolution consistent with company policy, and cases were closed in a timely manner
- Trained new Advisors during Onboarding
Associate Support Department Supervisor
The Home Depot, Store 0147
Buford, GA
03.2010 - 04.2013
- Reviewed sales and hours forecasts with the SM for the time periods being scheduled, produced and reviewed proposed schedules with the SM, then posted final associate schedules prior to established deadline
- Ensured Schedule Variances were worked by salaried managers an provided store management team with schedule adherence details
- Created, managed and closed job requisitions, assisted the SM in preparing job offers, including background and drug test paperwork
- Coordinated and conducted new hire orientation, scheduled and coordinated associate training, In-store Distance
- Learning, which included monitoring training completion to ensure on time completion of required learning
- Set up and maintained quarterly associate performance review schedules which included follow up with Department
- Partnered with Supervisors and ASMs to ensure timely completion of performance reviews and data entry of ratings/pay increases, partnered with SM and ASMs on the development plans of high potential associates
- Coordinated receipt and distribution of service awards and tracking of all associate recognition programs, Town Hall meetings and action planning
Operations Assistant Store Manager
The Home Depot - Store 0152
Gainesville, GA
05.2008 - 03.2010
- Effectively communicated and partnered with SM to develop strategies to drive Sales & Profitability
- Exercised judgment and discretion alone, and in conjunction with the SM, DHs, and other ASMs in the day-to-day operations of the store while acting as MOD
- Ensured quality service to all THD customers by driving sales & customer service behaviors with all associates and proper execution of FIRST, FIRST Phone and FIRST for Checkout
- Ensured customer concerns were solved effectively and took necessary actions to resolve situations promptly
- Aught, coached and trained store associates on sales and merchandising standards, customer service standards, and operational excellence to improve profitability
- Ensured execution of the company's strategy and direction through Playbooks and Priority Communications
- Managed overall claims process as it relates to workman's comp, general liability, and property damage
- Reviewed store shrink performance to drive shrink mitigation programs (shrink plans, Club 365, and In-Focus initiatives) throughout the store
- Leveraged sales and profit opportunities through Shrink Management, Safety and Environmental Compliance, P&L management, and Markdown controls
- Participated in the selection process by assisting with recruitment, interviews, and recommendation of qualified candidates to hire
Store Human Resources Manager
The Home Depot - Store 6978
Suwanee, GA
02.2008 - 05.2008
- Executed hiring for the store using Labor Forecasting reports to ensure appropriate level of staffing which including interviewing and hiring associates
- Coordinated and conducted new hire orientation, monitored associate training to increase overall customer service experience
- Et up and maintained quarterly associate performance review schedules which included follow up with Department
- Partnered with Supervisors and ASMs to ensure timely completion of performance reviews and data entry of ratings/pay increases, partnered with SM and ASMs on the development plans of high potential associates
- Managed employee recognition, associate relations, retention, and all other functions of Human Resources
Operations Assistant Store Manager
The Home Depot - Store 0131
Duluth, GA
10.2006 - 02.2008
- Effectively communicated and partnered with SM to develop strategies to drive Sales & Profitability
- Excercised judgment and discretion alone, and in conjunction with the SM, DHs, and other ASMs in the day-to-day operations of the store while acting as MOD
- Ensured quality service to all THD customers by driving sales & customer service behaviors with all associates and proper execution of FIRST, FIRST Phone and FIRST for Checkout
- Ensured customer concerns were solved effectively and took necessary actions to resolve situations promptly
- Taught, coached and trained store associates on sales and merchandising standards, customer service standards, and operational excellence to improve profitability
- Ensured execution of the company's strategy and direction through Playbooks and Priority Communications
- Managed overall claims process as it relates to workman's comp, general liability, and property damage
- Reviewed and executed store shrink performance to drive shrink mitigation programs (shrink plans, Club 365, and In-Focus initiatives) throughout the store
- Leveraged sales and profit opportunities through Shrink Management, Safety and Environmental Compliance, P&L management, and Markdown controls
- Participated in the selection process by assisting with recruitment, interviews, and recommendation of qualified candidates to hire
Front End Supervisor
The Home Depot - Store 1764
Commerce, GA
11.2003 - 10.2006
- Expedited Customers by appropriately supervising Head Cashiers, Cashiers, and Lot Associates
- Resolved minor Customer complaints or concerns by diagnosing problems for Customers with quick resolution
- Assisted with hiring/selection of associates for the store
- Maintained key carrying and MOD responsibilities which included opening/closing the store, handling customer complaints, and managing the entire store
- Rained Associates on all policies and procedures pertaining to Front End operations including customer service skills, daily processes, product knowledge, and HD programs
- Completed and delivered performance reviews
Cashier/Head Cashier
The Home Depot - Store 0134
Cumming, GA
03.2003 - 11.2003
- Monitored customer throughput as priority - ensured that sufficient POS stations were available at all times
- Ensured cashiers and lot associates were consistently following FIRST behaviors
- Managed front end breaks/lunches for cashiers/lot associates to provide outstanding customer service to customers
- Coached/trained cashiers/lot associates on front end procedures and customer service expectations
Family Independence HR Manager
Hall County DFCS
Gainesville, GA
05.1987 - 11.2003
- Assisted associates with tools/resources to complete education, training, job skills to gain and maintain employment
- Partnered with community agencies including DOL, colleges, Rehabilitation Services, Substance Abuse programs for recruitment purposes
- Created and maintained a pool of available job aid resources for associates which included daycare, medical assistance, rehabilitation, training, clothing allowances, transportation
Skills
- Employee performance evaluations
- Recruiting and interviewing
- Budgeting
- Financial Management
- Training
- Staff Management
- Strategic planning
Timeline
Assistant Manager - Area Supervisor Inbound
The Home Depot Distribution Center - HD Supply
09.2020 - Current
HR Generalist
The Home Depot Distribution Center - HD Pro 3227
03.2019 - 09.2020
HR Generalist
The Home Depot Distribution Center - RDC 5030
04.2018 - 03.2019
AACG Manager
The Home Depot
08.2014 - 04.2018
AACG Advisor
The Home Depot
04.2013 - 08.2014
Associate Support Department Supervisor
The Home Depot, Store 0147
03.2010 - 04.2013
Operations Assistant Store Manager
The Home Depot - Store 0152
05.2008 - 03.2010
Store Human Resources Manager
The Home Depot - Store 6978
02.2008 - 05.2008
Operations Assistant Store Manager
The Home Depot - Store 0131
10.2006 - 02.2008
Front End Supervisor
The Home Depot - Store 1764
11.2003 - 10.2006
Cashier/Head Cashier
The Home Depot - Store 0134
03.2003 - 11.2003
Family Independence HR Manager
Hall County DFCS
05.1987 - 11.2003