Cedketa Whitlock
Duluth,GA
Summary
Hard working, motivated, gives 100% in everything I do.. Reliable, Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated Product or Service expertise, including competitive offerings, pricing and market positioning.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Assistant Area Manager/ GM
Bojangles
Duluth, GA
07.2019 - 05.2024
- Coordinated promotional events within stores to boost foot traffic, raise brand awareness, and ultimately increase sales.
- Enhanced employee performance through regular training sessions and constructive feedback.
- Recruited hired, and trained new team members, creating a high-performing workforce across multiple locations.
- Managed budgets and financial reports to ensure profitability, identifying areas for improvement and cost-saving measures.
- Conducted regular store audits to maintain consistent operational standards throughout the region.
- Increased customer satisfaction by effectively addressing concerns and resolving conflicts as an Assistant Area Manager.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Mentored team members to enhance professional development and accountability in workplace.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Created employee schedules to align coverage with forecasted demands.
- Developed strategy to increase sales and drive profits.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Reviewed sales and gross profit report to assess company efficiency.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
General Manager
Wendy's
Duluth, GA
08.1999 - 06.2019
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budget implementations, employee evaluations, and contract details.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
Education
Diploma -
Norcross High School
Norcross, GA06.1994
Skills
- Operational Efficiency
- Training and mentoring
- Delegation Abilities
- Staff Development
- Team motivation
- Money Handling
- Customer Relations
- Staff Training and Development
- Product and service knowledge
- Operations Management
- Staff Management
- Workload Management
- Task Delegation
- Strategic Planning
- Employee Performance Evaluations
- Staff Supervision
- Policy Enforcement
- Sales Reporting
- Employee Scheduling
- Retail Operations
- Sales Growth
- Employee performance evaluation
- Customer Relationship Management (CRM)
- Orientation and training
- Customer Service
- Computer Skills
- Team Leadership
- Decision-Making
- Problem Resolution
- Professional and Courteous
- Work Planning and Prioritization
- Scheduling and Coordinating
- Managing Operations and Efficiency
- Customer Relationship Management
- Hiring and Training
- Training and Development
- Goal Setting
- Team Development
- Good Judgment
- Documentation And Reporting
- Negotiation and Conflict Resolution
- Employee Coaching and Mentoring
- Schedule Management
- Staff Training
- Employee Development
- Shift Scheduling
- Onboarding and Orientation
Certification
Serv safe certified
Languages
Spanish
Full Professional
Timeline
Assistant Area Manager/ GM
Bojangles
07.2019 - 05.2024
General Manager
Wendy's
08.1999 - 06.2019
Diploma -
Norcross High School