Tina Duvernay
Metairie,LA
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Supervisor of Patient Access Pediatrics
Ochsner Health
Harahan,la
07.2019 - 05.2023
- I supervised a team of 22 Southshore pediatric scheduling agents
- I maintain and update all scheduling information that my team may need regularly
- Assist in scheduling back up for Southshore Primary Care departments, and various Specialty clinics as needed
- Run reports and completed monthly rounding's for all of my team members
- I have regular one on one meetings with each of my agents to go over their progress while maintaining an open line of communication with each person
- Set up any training for my team to go over any changes or updates
- I have a very strong bond with my team and this sets everyone up for a positive and successful work place.
Patient Access Representative
Ochsner Health System
06.2018 - 07.2019
- Create and update patients charts in Epic
- Verify/Update patient insurances in their chart
- Schedule/reschedule and cancel appointments
- Pediatric and adult scheduling in primary care and specialty departments
- Assist with training new hires and existing coworkers
- Take part in peer to peer portion of new hires for department.
Pediatric Patient Access
Ochsner
06.2016 - 06.2018
- Patient registration and scheduling
- Verify/Update patient insurances in their chart
- Assist with training new hires and existing coworkers
- Worked pediatric referrals and delivered them daily to appropriate doctor's office.
Advanced Customer Service Representative-Lead
Unishippers
02.2013 - 06.2016
- Incoming call center representative for UPS's only authorized third party re-seller company
- I was lead representative in this new department that was created to assist with shipments that needed additional dealings
- Helped customers file for damage claims
- Worked shipment work queues
- I was lead person for any issues or questions that coworkers in all department may have regarding UPS ground or Freight shipments.
Operations Supervisor
United Parcel Service
05.2011 - 02.2013
- Supervised and helped organize residential and commercial delivery drivers' routes
- Helped manage large team of delivery drivers to cut down on missed stops and/or pick up's
- Helped answer customer service line with various incoming calls
- Assisted in finding lost\misplaced packages in warehouse.
Office Manager/Bookkeeper
Great Southern Motor Cargo
02.1995 - 08.2006
- Delivered top-notch administrative support to office staff, promoting excellence in office operations
- Coordinated meetings, schedules
- Information preparation and distribution among staff
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel
- Handled general office administration, including Payroll, billing and receivables
- Prepared payroll
- Collected payments
- Supervised office staff.
Education
High school diploma -
Grace King High School
Metairie, LA05.1992
Skills
- Epic (6 years)
- Supervising experience (10 years)
- Medical Scheduling (7 years)
- Leadership (10 years)
- Relationship Building and Retention (10 years)
- Coaching and Mentoring (10 years)
- Calabrio (2 years)
- Salesforce (4 years)
- Kronos (6 years)
- Tableau (2 years)
- Aceyus (4 years)
- Cisco Finesse (6 years)
- Performance and Scheduling Management (10 years)
- Medical Office Experience (8 years)
- Insurance Verification (6 years)
- Clerical Experience (10 years)
- Employee Orientation (6 years)
- Microsoft Outlook (6 years)
- Primary Care Experience
- HIPAA
- Medical Records
Certification
Driver's License, LA. 006217156, 12/01/20
Timeline
Supervisor of Patient Access Pediatrics
Ochsner Health
07.2019 - 05.2023
Patient Access Representative
Ochsner Health System
06.2018 - 07.2019
Pediatric Patient Access
Ochsner
06.2016 - 06.2018
Advanced Customer Service Representative-Lead
Unishippers
02.2013 - 06.2016
Operations Supervisor
United Parcel Service
05.2011 - 02.2013
Office Manager/Bookkeeper
Great Southern Motor Cargo
02.1995 - 08.2006
High school diploma -
Grace King High School