Angelita Hernandez
Festus,MO
Summary
Professional with experience in healthcare support, skilled in managing patient interactions and administrative tasks. Known for strong collaboration with teams, adapting to changing needs, and consistently achieving results. Proficient in scheduling, patient communication, and problem-solving, with focus on delivering quality service and ensuring patient satisfaction. Reliable and flexible, contributing effectively to team goals and patient care excellence.
Overview
15
15
years of professional experience
Work History
Patient Service Representative
Mercy
Festus Missouri
06.2024 - Current
- Managed patient scheduling and appointment confirmations, optimizing daily operations.
- Assisted patients with insurance inquiries, ensuring accurate information dissemination.
- Coordinated communication between medical staff and patients, enhancing service delivery.
- Maintained electronic health records compliance, ensuring data accuracy and confidentiality.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
- Coordinated referrals efficiently between primary care providers and specialists, ensuring a seamless patient experience.
Purchasing and Inventory Specialist (Remote)
Compana Pet Brands
Manchester, MO
07.2021 - 03.2024
- Monitoring inventory and supply elements/triggers for assigned materials to ensure that organizational procurement targets are met. Executing timely, accurate purchase orders as needed to meet supply and cost targets, maximizing logistics efficiency yet minimizing inventory burden. Working closely with 3rd Party Logistics Providers to initiate and track the logistics of planned material movements. Increasing systematic transparency by effectively managing batch-relevant inventories for suppliers that consume Manna Pro-owned materials in their manufacturing processes. Working collaboratively with strategic stakeholders (internal and external) to monitor orders, expediting/tracking as necessary, and ensuring customer expectations are exceeded.
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
Purchasing Specialist
Purina
St. Louis, MO
12.2019 - 07.2021
- Managed procurement processes using SAP Ariba to streamline purchasing workflows.
- Developed and implemented strategies for supplier relationship management and performance evaluation.
- Enhanced supplier relationships through effective communication and negotiation tactics, leading to improved contract terms.
- Managed purchase orders from initiation to closure, ensuring accuracy and adherence to established policies and procedures.
- Created purchase orders to monitor stock levels, verify purchase requisitions, and expedite customer orders.
- Computed and created purchase orders to monitor stock levels, verify purchase requisitions, and expedite customer orders.
Insurance Representative
Mercy
Chesterfield, MO
01.2017 - 12.2019
- Responsibilities Productivity - Maintains daily work assigned to assure low A/R days. Maintains or exceeds productivity standards on a daily, weekly, monthly basis. Maintains a current status of work queue and completes follow up in a timely manner. Completes assignments in the prescribed time periods with efficiency and diligence. Quality - Maintains acceptable quality standards per department requirements. Answers patient and/or third-party inquiries into the status of account coverage/insurance questions and/or institution or department policies or procedures. Communicates effectively with third party payers to successfully resolve accounts. Accurately and efficiently processes the account including transaction recording and other functions. System Proficiency - Uses and demonstrates understanding of the patient accounting computer system, including system reports and security procedures. Maintains technical knowledge and skills of computer system. Maintains current Epic proficiency level for applicable role. Communication -. Works effectively with other staff members to accomplish work and departmental projects. Demonstrates positive and professional communication skills. Provides information and assistance to others regarding billing/business office procedures. Knowledge - Stays abreast of contract, regulation, procedure, policies and other changes affecting the department. Demonstrates an understanding of Third-Party requirements/regulations which allows effective job performance. Strong understanding of HIPPA and compliance laws.
Account Coordinator I
Mercy
Chesterfield, MO
01.2015 - 07.2017
- Responsibilities Productivity - Maintains daily work assigned to assure low A/R days. Maintains or exceeds productivity standards on a daily, weekly, monthly basis. Maintains a current status of work queue and completes follow up in a timely manner. Completes assignments in the prescribed time periods with efficiency and diligence. Quality - Maintains acceptable quality standards per department requirements. Answers patient and/or third-party inquiries into the status of account coverage/insurance questions and/or institution or department policies or procedures. Communicates effectively with third party payers to successfully resolve accounts. Accurately and efficiently processes the account including transaction recording and other functions. System Proficiency - Uses and demonstrates understanding of the patient accounting computer system, including system reports and security procedures. Maintains technical knowledge and skills of computer system. Maintains current Epic proficiency level for applicable role. Communication -. Works effectively with other staff members to accomplish work and departmental projects. Demonstrates positive and professional communication skills. Provides information and assistance to others regarding billing/business office procedures. Knowledge - Stays abreast of contract, regulation, procedure, policies and other changes affecting the department. Demonstrates an understanding of Third-Party requirements/regulations which allows effective job performance. Strong understanding of HIPPA and compliance laws.
Medical Billing Specialist
Ozark Medical Billing
Mountain Home, AR
01.2011 - 01.2014
- Experienced billing for Pathology, Sports Medicine and Family Practice. Ensure claims are entered and submitted with 48 hours of receipt. Accurately apply payments to patient accounts. Post and reconcile insurance and patient payments. Research and resolve incorrect payments, EOB rejections, and other issues with outstanding accounts. Insured accuracy of insurance claims. Verify correct ICD-9 and CPT codes for a variety of specialties. Set up new patient accounts and Assign ICD-9 codes for physician's diagnosis and insure correct level of service and various other CPT codes. I also set up practice management software for submission of electronic claims to clearinghouse. Work with clearinghouse to resolve file compatibility issues. Retrieve Electronic Remittance Advice (ERA's). Send secondary claims upon processing of primary insurance. Processed monthly patient statements. Answer and resolve patient billing inquires and followed up on insurance and patient aging. Re-submit insurance claims as necessary. Knowledgeable in timely filing restrictions. Insure office practices are in compliance with HIPAA regulations.
Education
Associate of Applied Science - Medial Billing And Coding
Sanford Brown
Fenton, MO05.2012
Skills
- Epic
- Medical Billing
- Reception
- Medical Records
- Medical Receptionist
- CPT Coding
- ICD-9
- SAP
- Medical Coding
- Purchasing
- Accounting
- HIPAA
- EMR Systems
- Customer service
- Medical Office Experience
- Patient Care
- Data Entry
- Insurance Verification
- Computer skills (10 years)
- Epic (6 years)
- HIPAA compliance
Timeline
Patient Service Representative
Mercy
06.2024 - Current
Purchasing and Inventory Specialist (Remote)
Compana Pet Brands
07.2021 - 03.2024
Purchasing Specialist
Purina
12.2019 - 07.2021
Insurance Representative
Mercy
01.2017 - 12.2019
Account Coordinator I
Mercy
01.2015 - 07.2017
Medical Billing Specialist
Ozark Medical Billing
01.2011 - 01.2014
Associate of Applied Science - Medial Billing And Coding
Sanford Brown