Shannon J. Bullins
Walnut Cove,NC
Summary
Attentive Patient Service Representative skilled in managing patient charts, processing payments and scheduling procedures. Detailed team player with strengths in communication, customer service, multitasking, account management, data entry, and customer service paired with proficiency in Microsoft Word and Excel. Greets and checks in patients and verifies correct patient information. Communicates with customers in courteous, respectful manner.
Overview
27
27
years of professional experience
Work History
Patient Service Representative
Wake Forest Baptist Health
Winston Salem, NC
10.2018 - 04.2025
- Call Center experience
- Epic
- Cisco Phones
- One Source insurance verification
- Medication refills
- Escalation calls
- Schedule Appointments for Several different Clinics
- Encompass Training
- Working Remote
- Respond to emails of patients concerns and questions
Custodian
Stokes County Schools
11.2022 - 04.2024
- All custodial duties, cleaning, sweeping, moping, taking out trash
CNA, Schedule Coordinator and Transportation, HR Representative, Central Supply Representative
Walnut Cove Healthcare
Walnut Cove, NC
09.2017 - 09.2018
- Schedule Clinical Staff
- Schedule appointments for patients
- Preformed as a Certified Nursing Assistant, and provided care to elderly and their families.
- Preformed patient care on patients
- Took vital signs
- Provided on-call services
- Transported patients to/from appointments.
- Answered multiple phone line, took message, & transfer calls
- Ordered supplies for entire facility and stocked patients rooms
- Accounts payable/ payroll
Customer Service Representative
Remington Firearms
Mayodan, NC
09.2016 - 09.2017
- Answer phones
- Answer questions about firearms & ammo
- Transfer calls to correct department
Nurse Tech/ Nurse Sec
Women’s Hospital
Greensboro, NC
09.2015 - 08.2016
- Done Patient care
- Answered phone
- Scheduled appointments
- Set up a sterile field for delivery
- Stocked
- Called physician for delivery or questions
- Answered call lights
- Forward calls
- Answered multiple phone lines
- Epic Training
Staffing Coordinator & CNA
Walnut Cove Healthcare
Walnut Cove, NC
08.2012 - 12.2015
- Schedule Clinical Staff
- Schedule appointments for patients
- Preformed as a Certified Nursing Assistant, and provided care to elderly and their families.
- Preformed patient care on patients
- Took vital signs
- Provided on-call services
- Transported patients to appointments.
- Answered multiple phone line, took message, & transfer calls
- Ordered supplies
Certified Nursing Assistant
Jacobs Creek Nursing & Rehab
Madison, NC
12.2011 - 07.2012
- All CNA Duties
- Performed as a Certified Nursing Assistant, and provided care to elderly and their families.
- Performed patient care on patients
Manufacturer Machine Operator
Unifi
Madison, NC
01.2007 - 01.2008
- Crilled machines
- Tied ends back up that was broken
- Kept multiple machine running
Manufacturer Machine Operator
McMichael Mills
Stoneville, NC
04.2003 - 05.2005
- Crilled machines
- Tied ends back up that was broken
- Kept multiple machine running
Radiology Tech Aide
Morehead Hospital
Eden, NC
10.2001 - 04.2003
- Transport
- Answer phone
- Data Entry
- Fax, file and copy
- Change X-rays out in dark room
- Schedule appointments
Customer Service Manager
Winn Dixie
Madison, NC
06.1998 - 04.2003
- Bookkeeping
- Answered phone
- Checked people out
- Stocked shelves
- Cash handling
- Customer Service
Education
CNA - Medical Terminology
Guilford Tech Community College
12.2016
Skills
- Call Center Customer Service
- Working with elderly
- Microsoft Office
- Epic
- Cisco Phones
- Medication refills
- Encompass training
- Money handling
- HIPAA compliance
- Appointment confirmation
- Medical terminology
- Data entry proficiency
- Epic charting
- Appointment scheduling
- Insurance verification
- Remote communication
- Patient relationship management
- Clinical coordination
- Supply ordering
- Problem solving
- Multitasking efficiency
References
UPON REQUEST
Timeline
Custodian
Stokes County Schools
11.2022 - 04.2024
Patient Service Representative
Wake Forest Baptist Health
10.2018 - 04.2025
CNA, Schedule Coordinator and Transportation, HR Representative, Central Supply Representative
Walnut Cove Healthcare
09.2017 - 09.2018
Customer Service Representative
Remington Firearms
09.2016 - 09.2017
Nurse Tech/ Nurse Sec
Women’s Hospital
09.2015 - 08.2016
Staffing Coordinator & CNA
Walnut Cove Healthcare
08.2012 - 12.2015
Certified Nursing Assistant
Jacobs Creek Nursing & Rehab
12.2011 - 07.2012
Manufacturer Machine Operator
Unifi
01.2007 - 01.2008
Manufacturer Machine Operator
McMichael Mills
04.2003 - 05.2005
Radiology Tech Aide
Morehead Hospital
10.2001 - 04.2003
Customer Service Manager
Winn Dixie
06.1998 - 04.2003
CNA - Medical Terminology
Guilford Tech Community College
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