Cortez Rogers
Atlanta,GA
Summary
Polite and professional Customer Service Representative successful in applying secure communication and problem resolution skills to each customer issue. Strong history of surpassing productivity and quality targets in high demand settings. Self-motivated and true team player.
Overview
6
6
years of professional experience
Work History
Patient Service Representative
GetixHealth
06.2020 - 12.2023
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Work directly as a team lead with Team Manager & Operations Manager in reviewing accounts
Call Center Representative
Alorica
02.2018 - 04.2020
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times & effectively communicate with people at all levels and from various backgrounds.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Responding to telephone inquiries (inbound/outbound), utilizing standard procedures and scripts
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
Education
CF Vigor High school
05.2018
Skills
- Customer Service
- HIPAA Compliance
- Insurance Verification
- Medical terminology knowledge
- Problem-Solving
- Customer Support
- Verbal and written communication
- Call Center Customer Service
- Inbound Phone Call Management
- Teamwork and Collaboration
- Computer Skills
- Microsoft Office
Timeline
Patient Service Representative
GetixHealth
06.2020 - 12.2023
Call Center Representative
Alorica
02.2018 - 04.2020
CF Vigor High school
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