Lakesha Reed
Flint,Texas
Summary
Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 5 years of relevant work experience to your team.
Overview
7
7
years of professional experience
Work History
Patient Service Representative
Sutter Health
06.2023 - 08.2024
- Assist patient with scheduling appointments through Epic Systems.
- Contacting and sending messages such as referral and lab request to doctor office per patient request
- Performing refill request to patient requested pharmacy
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Verified insurance eligibility and coverage for patients through passport or one source systems.
Patient account representative
West Cancer Center
Memphis, Tennessee
01.2020 - 03.2023
- Addressing patient and providers inquires such as bills and overdue balances
- Scheduling financial meetings with patients to discussed owed balances using ONCOR system
- Negotiated payment plans with patients experiencing financial difficulties, supporting them in meeting their obligations without undue stress.
- Conducting end of day deposits
- Collecting patients payments owed on account using cash, check, money order and credit card
- Maintained accurate records of all transactions, ensuring timely payments from patients and insurance providers.
Patient advocate
Accredo Specialty Pharmacy
Memphis, Tennessee
11.2017 - 01.2020
- Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Authorize Drug Refill for Patients
- Assist Patients with Billing Information
- Developed strong relationships with local pharmacies to expedite prescription refills and prevent gaps in medication therapy.
- Enhanced patient satisfaction by addressing concerns and providing clear communication on treatment plans.
Education
High school diploma -
Cordova High School
Memphis, TN08.2012
Skills
Customer Service
HIPAA Compliance
Insurance Verification
Medical terminology knowledge
Appointment Scheduling
Patient Intake
Data entry proficiency
Microsoft Excel
Microsoft Office proficiency
Call Center Customer Service
Timeline
Patient Service Representative
Sutter Health
06.2023 - 08.2024
Patient account representative
West Cancer Center
01.2020 - 03.2023
Patient advocate
Accredo Specialty Pharmacy
11.2017 - 01.2020
High school diploma -
Cordova High School