KeelyShae Holmon
Maricopa,AZ
Summary
Professional in customer service with significant experience in managing reservations and providing excellent support. Strong focus on team collaboration and delivering results, adaptable to changing needs, and reliable in all situations. Skilled in communication, organization, and problem-solving, with keen ability to ensure efficient and accurate reservation processes. Employers value leadership, dependability, and proactive approach.
Overview
8
8
years of professional experience
Work History
Patient Service Representative
One Medical
2025.03 - 2025.08
- Facilitated patient scheduling and appointment management to enhance office efficiency.
- Responded to patient inquiries, providing accurate information and resolving issues promptly.
- Collaborated with healthcare providers to ensure seamless communication and patient care coordination.
- Implemented process improvements that streamlined patient check-in procedures, reducing wait times.
Store Manager
Massage Envy
2023.12 - 2025.02
- Provide outstanding customer service
- Booking clients for future services, and encouraging homecare retail purchases based on service provider recommendations
- Oversaw scheduling and staffing to align with business needs and improve labor efficiency.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Support clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails, and addressing questions
- Help grow and retain a client base both in-person and through phone/email outreach
Data Entry Client Support Coordinator
Apogee Mental Health Services
2021.12 - 2023.12
- Engages with clients through clinical interactions, interventions, and development of skills
- Works closely with the direct manager and the treatment team to adhere to programming and operations
- Engaging in communication and problem solving with all members of the treatment team
- Specifically, client scheduling needs and supporting the Behavioral Health Technicians team with treatment concerns, including but not limited to interventions and customer service issues
- Maintains all written documentation such as progress notes, group therapy notes, for clients based on the current corporate designated caseload capacity and actively participates in creating high client satisfaction in treatment and managing potential grievances
Team Lead
Turo
2020.11 - 2021.12
- Provide world class experiences for Turo’s hosts and guests through both written and verbal communication
- Field a wide variety of cases/tickets related to billing, fees and fines, mechanical issues, damage, and reservation scheduling and more
- Handle sensitive and stressful situations with grace while exemplifying Turo's values
- Communicate with internal Turo stakeholders of all levels on a regular basis
- Ensure that Turo Hosts and Guests receive the highest quality of service and that all issues are resolved in the shortest possible time
Front Desk Agent
The Moxy Hotel
2018.02 - 2020.04
- Managed guest check-in and check-out processes to enhance customer satisfaction.
- Coordinated room assignments and special requests to optimize occupancy rates.
- Resolved guest inquiries and complaints promptly, ensuring a positive hotel experience.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
Skills
- -Outstanding customer service
- - Technical Troubleshooting
- - Client Support and Retention
- - Detailed documentation and data entry
- - Sales and Product Promotion
- - Team leadership
- Call center customer service
- Verbal and written communication
Timeline
Patient Service Representative
One Medical
2025.03 - 2025.08
Store Manager
Massage Envy
2023.12 - 2025.02
Data Entry Client Support Coordinator
Apogee Mental Health Services
2021.12 - 2023.12
Team Lead
Turo
2020.11 - 2021.12
Front Desk Agent
The Moxy Hotel
2018.02 - 2020.04