Michelle Brashaw
Dakota ,Illinois
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Patient Service Representative
FHN Memorial Hospital
Freeport
05.2024 - Current
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Scheduled and confirmed patient appointments with patients and healthcare professionals.
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
- Processed insurance verifications and authorizations to ensure coverage of services.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Scanned documents into electronic health record system as needed.
Bartender
Stockton Pit Stop
Stockton, Illinois
04.2023 - Current
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Processed payments accurately and efficiently with POS system.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Resolved customer complaints in a professional manner.
- Attended regular training sessions to stay updated on new products or trends.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Developed good working relationships with fellow employees through effective communication.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Assistant Front Office Manager
Gorman and Company
Rockford , Illinois
07.2022 - 04.2023
- Assisted the Front Office Manager in developing, implementing and monitoring operational policies and procedures.
- Monitored front desk staff performance, ensuring adherence to company standards.
- Conducted daily briefing sessions with front office staff to review occupancy status, arrivals and departures, special requests and VIP guests.
- Responded promptly to customer inquiries via telephone or email.
- Ensured that all staff members were properly trained on hotel policies and procedures.
- Provided leadership by setting an example for other employees to follow.
- Performed cashiering duties such as handling payments from customers.
- Participated in recruitment activities such as interviewing potential candidates.
- Created and optimized employee schedules for shift coverage.
- Orchestrated staff meetings to maintain open communication and quickly address concerns.
- Conducted staff performance evaluations to monitor progress and individual skills.
- Assisted with interviewing job applicants by asking appropriate questions and offering insight and feedback.
Guest Services Supervisor
Embassy Suites
Rockford , Illinois
09.2021 - 07.2022
- Trained team members in customer service strategies and property policies.
- Set and managed policies for concierge services and guest relations.
- Kept up to date on hotel and local events, restaurant menu, occupancies, staff updates and VIP guests.
- Reviewed upcoming events and planned for expected challenges.
- Suggested room and package upgrades to customers to boost revenue
- Checked guests into and out of hotel.
- Developed and implemented strategies to improve guest experiences and build loyalty.
- Coordinated arrivals and departures of VIPs.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Took notes on long-term and return customers in order to deliver personalized customer treatment and service.
Kitchen Worker
Dakota 201
Dakota, IL
03.2018 - 06.2021
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
- Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
- Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
- Lifted and carried heavy materials.
Bus Driver
Freeport School District 145
Freeport, Illinois
08.2014 - 05.2021
- Conducted pre-trip inspections of bus for safe operation.
- Obeyed federal, [State] and local traffic laws and regulations to enable safe transportation outcomes for participants.
- Performed bus driving duties while keeping student safety in mind to maintain good safety record.
- Operated bus and navigation equipment in alignment with company safety, DOT and local traffic standards and regulations.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Maintained daily logs of vehicle inspections, trips, hours worked and other pertinent information.
Education
Cosmetology Degree - Cosmetology
Paul Mitchell The School- Monroe
Monroe, WI05.2011
High School Diploma -
Terre Haute Christian School
Terre Haute, IN05.1998
Skills
- Check-in procedures
- Implementing policies
- Adjusting schedules
- Customer service abilities
- Guest Relations
- Improving processes
- Guest experiences
- Reservations management
- Outstanding Customer Service
- Team Training And Development
- Employee Management
- Employee Hiring
- Office Management
- Appointment confirmation
- Front desk supervision
- Insurance verifying
- Patient greeting
- Verbal and written communication
- HIPAA compliance
- Insurance verification
- Payment collection
- Scheduling appointments
Certification
- Cpr Certification
Contact
Dakota , Illinois 61018
Education and Training
Terre Haute, IN,Monroe, WI
Timeline
Patient Service Representative
FHN Memorial Hospital
05.2024 - Current
Bartender
Stockton Pit Stop
04.2023 - Current
Assistant Front Office Manager
Gorman and Company
07.2022 - 04.2023
Guest Services Supervisor
Embassy Suites
09.2021 - 07.2022
Kitchen Worker
Dakota 201
03.2018 - 06.2021
Bus Driver
Freeport School District 145
08.2014 - 05.2021
Cosmetology Degree - Cosmetology
Paul Mitchell The School- Monroe
High School Diploma -
Terre Haute Christian School