Cecelia Palumbo
National Jewish Health
Northglenn,CO
10
years of professional experience
I am an experienced professional that has worked in customer service and animal care for 10+ years now. I am skilled in insurance verification, animal care, HIPPA compliance, and empathy. I strive to make the world a better place by kindness, compassion, understanding, and love. I am also known for attention to detail, clear communication and efficient work flow.
Work History
Patient Service Representative
10 Months- Registered patients, verified demographics, and updated medical records in electronic health systems.
- Scheduled appointments, coordinated provider calendars, and managed rescheduling requests with accuracy.
- Collected insurance information, confirmed eligibility, and escalated coverage issues to appropriate departments.
- Answered high-volume calls, routed inquiries, and delivered courteous guidance on clinic procedures.
- Assisted patients with check-in, forms, and arrival workflows to support smooth front-desk operations.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Managed patient registration process, confirming data accuracy and completeness.
- Assisted patients in filling out check-in and payment paperwork.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Took copayments and compiled daily financial records.
- Balanced deposits and credit card payments each day.
- Streamlined appointment scheduling for increased patient convenience and reduced wait times.
- Collaborated with clinical staff to coordinate care plans, resulting in improved patient outcomes.
- Provided compassionate support for patients facing financial challenges, assisting them in navigating available resources and payment options.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Animal Care Technician
3 Years 1 Month- Monitored animal health daily, documenting behavior changes and promptly escalating concerns to veterinary staff.
- Performed cage sanitation, bedding changes, and facility cleaning to maintain compliant animal housing conditions.
- Prepared feed, water, and enrichment materials according to species-specific care protocols.
- Assisted with animal handling, restraint, and transport during procedures and routine examinations.
- Maintained accurate husbandry records, room logs, and inventory counts for supplies and equipment.
- Maintained clean and safe living environments for animals by conducting regular inspections and cleaning enclosures thoroughly.
- Enhanced facility operations by maintaining accurate records of animal health, treatments, and daily activities.
- Restrained animals safely during exams and procedures.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Promoted a positive work environment among team members through open communication channels and consistent feedback sessions.
- Collected, prepared and labeled samples for laboratory testing, culture, and microscopic examination.
- Trained new staff and volunteers on animal care protocols, elevating overall team competency.
- Assisted in surgical procedures, providing necessary support to veterinarians for successful outcomes.
- Monitored animal behavior and completed examinations to identify illnesses, injuries, or potential diseases.
- Monitored animals for behavioral problems and signs of health issues.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Reset procedure rooms between appointments and disinfected equipment.
Floral Clerk
2 Years 11 Months- Arranged floral displays and bouquets to maintain attractive, seasonally appropriate merchandising.
- Conditioned cut flowers, removing damaged stems and preserving product freshness.
- Assisted customers with floral selections, special orders, and care recommendations.
- Stocked coolers and display cases, rotating product to support quality standards.
- Prepared custom arrangements for holidays, events, and daily customer requests.
- Monitored inventory levels and replenished supplies to prevent out-of-stock conditions.
- Supported floral department workflow by prioritizing tasks and resolving service issues promptly.
- Placed orders for supplies such as ribbon and cellophane.
- Set up and broke down holiday and seasonal displays.
- Assisted with monthly inventory counts.
- Unboxed, tagged and placed products in attractive displays to catch attention of patrons upon entering store.
Dog Daycare Attendant
1 Year 8 Months- Supervised dog play groups, monitoring behavior and intervening to maintain safe, positive interactions.
- Sanitized kennels, play yards, and bowls to uphold cleanliness and disease prevention standards.
- Assessed canine temperament during check-in to support appropriate group placement and daily care.
- Administered feeding and medication routines accurately according to pet parent instructions.
- Documented behavior changes, incidents, and care notes for clear handoff to team members.
- Guided new attendants on safety protocols, dog handling, and daycare procedures.
- Coordinated daily routines to balance playtime, rest periods, and individual pet needs.
- Resolved customer concerns with clear communication regarding pet behavior, care, and facility policies.
- Gave animals proper attention to promote secure environment in owner's absence.
- Managed pet safety and wellness in owners' absence by securing yard gates and removing items that could make pets sick.
- Enhanced customer satisfaction by maintaining a clean, safe, and comfortable environment for dogs during their stay.
- Assisted in the recruitment and training of new team members by sharing best practices and mentoring them throughout their onboarding process.
- Adapted to each dog's unique needs and personality, ensuring tailored approach to care that maximized comfort and happiness.
Cashier
5 Months- Processed cash, credit, and debit transactions accurately using point-of-sale register systems.
- Balanced cash drawers and verified register totals to maintain shift-end accuracy.
- Handled returns, exchanges, and price adjustments while following store policies and procedures.
- Assisted customers with purchases, product locations, and basic service inquiries.
- Trained new cashiers on register procedures, cash handling, and customer service standards.
- Maintained organized checkout lanes and supported efficient front-end workflow during busy periods.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Answered questions about store policies and addressed customer concerns.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Cashier
3 Months- Resolved payment issues and transaction discrepancies with professionalism and speed.
- Promoted Sears credit applications and store offers during checkout interactions.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Performed cash, card, and check transactions to complete customer purchases.
- Handled cash with high accuracy and took care to check bills for fraud.
Education
High School Diploma
Skills
Customer service
HIPAA compliance
Insurance verification
Insurance verifying
Appointment scheduling
Patient confidentiality
Patient intake
Payment collection
Scheduling appointments
Medical insurance
Office administration
Eligibility determination
Data entry proficiency
Document filing
Medical billing
Patient education
Sterilization procedures
Reception management
Conflict resolution
Patient greeting
Medical terminology
System updates
Bookkeeping support
Cross-cultural sensitivity
Medicaid
Onsite tours
Electronic health records
Verbal and written communication
Phone etiquette
Healthcare industry
Data protection
Workflow optimization
Patient follow-up
Queue management
Patient feedback collection
Appointment reminders
Financial needs determination
Medical filing
Clinical data entry
Telehealth support
Check-in coordination
Patient interviewing skills
Front desk supervision
Appointment confirmation
Routing lab results
Phone and email etiquette
Problem-solving
Insurance billing
Flexible schedule
Multitasking and organization
Call screening
Money handling
Patient check-in
Registration and admissions
Fee collection
Pre-admission requests
Payment processing
Team collaboration
Paging systems
Relationship building
Regulatory compliance
Process improvement
EMR
Referral coordination
Scheduling diagnostic procedures
Team leadership
Friendly and outgoing
Customer follow-up
Data entry
Policy understanding
Medical coding
Complaint processing
Attention to detail
Records management
Insurance authorizations
Timeline
Patient Service Representative
National Jewish Health
12.2025 - CurrentRead More
Animal Care Technician
National Jewish Health
11.2022 - 12.2025Read More
Floral Clerk
King Soopers
12.2019 - 11.2022Read More
Dog Daycare Attendant
Camp Bow Wow
12.2017 - 08.2019Read More
Cashier
Kmart, Sears Holding
05.2017 - 10.2017Read More
Cashier
Target
10.2016 - 01.2017Read More
Arvada West High School
High School Diploma
Read More