Christel Elsea
Dallas,TX
Summary
Dedicated and enthusiastic customer service professional with a passion for customer satisfaction. A team player who is capable of working well both independently as well as within a team setting in order to reach goals. Dedicated to creating a positive customer experience, skilled communicator and problem solver who thrives on challenges.
Overview
8
8
years of professional experience
Work History
Patient Service Representative
Global Medical Response
01.2023 - Current
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Verified insurance eligibility and coverage for patients.
- Entered patient demographic and insurance data into electronic medical record system.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Managed patient registration process, confirming data accuracy and completeness.
- Built and maintained positive working relationships with patients and staff.
- Provided excellent customer service to patients and medical staff.
Denial Specialist
Conifer Healthcare Solutions
01.2020 - 01.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Communicated effectively and extensively with other departments to resolve claims issues.
Customer Service Representative
UTSW
10.2017 - 02.2018
- Handled patient inquiries and suggestions courteously and professionally.
- Actively listened to patients, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Located errors and promptly refiled rejected claims.
- Identified and resolved patient billing and payment issues.
Airline Customer Service Agent
United Ground Express
11.2016 - 01.2017
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Engaged customers to find amiable and appropriate solutions to transportation issues and conflicts.
Physician Practice Specialist
Greenville Memorial Hospital
08.2015 - 04.2016
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Completed all tasks in compliance with company policies and procedures.
- Maintained confidentiality of sensitive data to protect customer and business information.
Education
Bachelor of Science - Undecided
Purdue Global
Davenport, IA06.2026
High School Diploma -
Sullivan Central High School
Blountville, TN12.1990
Skills
- Complaint Resolution
- Passenger Assistance
- Issue Resolution
- Customer Documentation Review
- Emergency Response Coordination
- Check-In Procedures
- Regulatory Compliance
- Detail Oriented
- Critical Thinking
Languages
German
Native or Bilingual
Timeline
Patient Service Representative
Global Medical Response
01.2023 - Current
Denial Specialist
Conifer Healthcare Solutions
01.2020 - 01.2023
Customer Service Representative
UTSW
10.2017 - 02.2018
Airline Customer Service Agent
United Ground Express
11.2016 - 01.2017
Physician Practice Specialist
Greenville Memorial Hospital
08.2015 - 04.2016
Bachelor of Science - Undecided
Purdue Global
High School Diploma -
Sullivan Central High School
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