JASMINE JALLOH
JACKSONVILLE
Summary
Customer Service Representative experienced in enhancing customer experiences through effective communication, active listening, and analytical problem-solving. Delivered customized solutions that fostered loyalty and promoted lasting satisfaction. Patient Access Representative skilled in managing busy medical office tasks, maintaining patient accounts, and verifying insurance claims to serve diverse populations.
Overview
7
7
years of professional experience
Work History
Patient Service Representative
Sevita health
Jacksonville
08.2025 - 03.2026
- Facilitated appointment scheduling and registration processes for patients.
- Resolved patient inquiries and communicated services offered effectively.
- Coordinated communication between healthcare providers and patients effectively.
- Maintained accurate documentation of patient interactions in electronic health records.
Patient Access Representative
Southeast Orthopedic Specialists
Jacksonville
08.2022 - 07.2025
- Managed patient registration and verification processes efficiently.
- Coordinated insurance authorizations and benefits verification for patients.
- Maintained accurate electronic health records and updated patient information.
- Streamlined patient registration and verification processes to enhance service delivery.
- Coordinated insurance authorizations and verified benefits to ensure patient access to necessary services.
- Maintained and updated electronic health records to support accurate patient information management.
- Provided primary customer support to internal and external customers.
- Updated account information to maintain customer records.
- Utilized EPIC software for patient management tasks.
Customer Service Representative Agent
Optimum Services
Jacksonville
05.2021 - 12.2022
- Consistently exceeded customer satisfaction goals by an average of 15% through effective communication and problem-solving techniques.
- Acted as an advocate for the customers by documenting insights and sharing them internally with the Product team, resulting in a 20% improvement in product satisfaction among customers.
- Participated in EPIC training program to enhance customer service skills.
- Collaborated with team members to streamline service processes.
- Documented customer interactions in CRM system, ensuring accurate records for service improvement.
- Collaborated with team members to identify and implement streamlined service processes, enhancing overall customer experience.
Patient Account Representative
UF Health Shands Hospital
Jacksonville
06.2019 - 07.2021
- Delivered customer support to internal and external customers, addressing inquiries and resolving issues effectively.
- Collected payment and essential information, including addresses and phone numbers, to facilitate accurate order processing.
- Educated patients on payment options and financial assistance programs available.
- Provided primary customer support to internal and external customers.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Informed patients about payment options and financial assistance programs, enhancing their understanding of available resources.
Education
High School Diploma -
RIBAULT SENIOR HIGH SCHOOL
Jacksonville, FLSkills
Patient access rep
- Patient registration
- Insurance verification
- Electronic health records
- EPIC charting
- Patient intake
- Patient admitting
- Appointment scheduling
- Payment processing
- Healthcare communication
- Medical terminology
- HIPAA compliance
- Attention to detail
- Documentation and reporting
- High-volume call centers
- Call management software
- Database Management
- Scheduling appointments
- Creative problem solving
- Customer relationship management
Complaint resolution
High-volume call centers
Documentation and reporting
Call management software
Database Management
Written and oral communication
Knowledgebase software
Order fulfillment
Typing 40 wpm
Complaint resolution
Professional telephone demeanor
Creative problem solving
Administrative support
Personal Information
Title: Customer Service Representative
Attributes
- Skilled in client experience management, customer satisfaction surveys, and problem-solving.
- Entrepreneurial spirit, always seeking new opportunities and challenges to tackle.
- Comfortable, focused, and organized in fast-paced, high-output environments. Strong communication, analytical, and marketing skills, with the ability to work in various platforms/systems.
Timeline
Patient Service Representative
Sevita health
08.2025 - 03.2026
Patient Access Representative
Southeast Orthopedic Specialists
08.2022 - 07.2025
Customer Service Representative Agent
Optimum Services
05.2021 - 12.2022
Patient Account Representative
UF Health Shands Hospital
06.2019 - 07.2021
High School Diploma -
RIBAULT SENIOR HIGH SCHOOL