Journey Johnson
Houston,Texas
Summary
Healthcare professional with wealth of experience in patient service roles, ready to contribute
to dynamic team. Known for effective communication and seamless handling of patient
inquiries and administrative duties. Colleagues and patients alike rely on collaborative nature
and adaptability to meet diverse needs.
Overview
3
3
years of professional experience
Work History
Patient Service Representative
Conduent Call Center
Remote
01.2025 - Current
- Provided exceptional customer service to patients, addressing inquiries and resolving issues efficiently.
- Utilized electronic health record systems to manage patient information and appointments accurately.
- Collaborated with healthcare teams to ensure seamless communication and coordinated care for patients.
- Educated patients on services, policies, and procedures to enhance their understanding and satisfaction.
- Verified insurance eligibility and coverage for patients.
Patient Access Representative II
St. Lukes Vintage Hospital
Houston, TX
08.2023 - 01.2025
- Communicates in an effective and professional manner with Physicians, Ancillary
- departments, nursing staff, as well as patients and their family members.
- Obtain and update patient demographic information.
- Completes thorough and accurate documentation
- Protects the financial integrity of the facility by collecting patient liability and establishing
- arrangements.
- Protect patient information, and adhere to HIPAA guidelines.
- Review patient orders to ensure accurate test ordered based on patient history
- Communicate with medical staff regarding patient orders (as needed)
Education
Associate of Science -
San Jacinto College
Pasadena, TX05-2026
Skills
- Customer service
- HIPAA compliance
- Insurance verification
- Insurance verifying
- Scheduling appointments
- Office administration
- Phone etiquette
- Call center customer service
- Verbal and written communication
Timeline
Patient Service Representative
Conduent Call Center
01.2025 - Current
Patient Access Representative II
St. Lukes Vintage Hospital
08.2023 - 01.2025
Associate of Science -
San Jacinto College