Tina Eastman
Gorham,ME
Summary
Professional retail worker with solid experience and readiness for this role. Adept at handling transactions, providing exceptional customer service, and maintaining clean and organized workspace. Strong focus on teamwork and adapting to changing needs to achieve results. Reliable, efficient, and capable of building positive customer relationships.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
24
24
years of professional experience
Work History
Cashier, Front End Supervisor
Target
04.2024 - Current
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer, ensuring balanced end-of-shift reports.
- Assisted customers with product inquiries, enhancing service experience.
- Collaborated with team members to optimize checkout procedures for speed and accuracy.
- Trained new staff on operational protocols and customer service standards.
- Resolved customer complaints promptly, maintaining high satisfaction levels.
Medical Management Representative II
Anthem BCBS, South Portland, ME
01.2007 - Current
- Process and prep out of network referral requests for NE/NY
- Process NF08 report
- Assist provider offices with any questions or concerns when they have issues with intake
- Update and close out post decision cases
- Pull and set up any peer to peer calls for NE/NY
- Process the CT Carelon pricing report and do manual letters for pricing with out of network providers
- Process any manual letters for ME cases when needed
- I have 10 plus years’ experience in medical management and 8 years’ experience in customer service as I started with Anthem in customer service and then went to medical management
Lead Daycare Provider
Toddle Inn Daycare, Gorham, ME
01.2005 - 01.2007
- Supervised daily activities to ensure safety and engagement of children in care.
- Developed and implemented age-appropriate lesson plans to promote learning through play.
- Communicated effectively with parents regarding child progress and behavioral concerns.
- Assisted in maintaining a clean, organized, and safe environment for children.
- Managed daily routines, including meal preparation and nap times, promoting a structured and consistent schedule for children.
- Maintained a safe and nurturing environment for children, ensuring their physical and emotional wellbeing.
- Developed strong relationships with families, fostering trust and open communication between parents and caregivers.
Bagger, Cashier, Front End Supervisor, Customer Service Desk Clerk, Human Resources Representative
Shaw's Supermarkets, Portland and Westbrook, ME
01.2002 - 01.2005
- Packaged customer orders efficiently, ensuring accuracy and adherence to store policies.
- Operated cash registers, processed transactions, and provided excellent customer service.
- Maintained cleanliness and organization of work area to promote safety and efficiency.
- Collaborated with team members to enhance workflow and improve overall productivity.
- Ensured compliance with health and safety regulations throughout daily operations.
- Enhanced customer satisfaction by efficiently bagging groceries and handling fragile items with care.
- Contributed to positive work culture through effective communication and collaboration with coworkers.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
Associate Degree - Business Administration
Andover College
01.1998
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Cleaning and sanitizing
- Team collaboration
- Customer service excellence
- Money handling
- Reliability and punctuality
- Cash handling and management
Timeline
Cashier, Front End Supervisor
Target
04.2024 - Current
Medical Management Representative II
Anthem BCBS, South Portland, ME
01.2007 - Current
Lead Daycare Provider
Toddle Inn Daycare, Gorham, ME
01.2005 - 01.2007
Bagger, Cashier, Front End Supervisor, Customer Service Desk Clerk, Human Resources Representative
Shaw's Supermarkets, Portland and Westbrook, ME
01.2002 - 01.2005
Associate Degree - Business Administration
Andover College
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