Tina Egizio
Naperville,IL
Summary
I am a skilled Customer Service Representative with a strong background in business management. I am coachable, self motivated, and able to multi-task. I am an effective team member, and always seek to fulfill the needs of customers and colleagues.
Overview
17
17
years of professional experience
Work History
Inside Sales Representative
B-O-F Corporation
Aurora, IL
03.2018 - 08.2021
- Assessed and sought creative solutions to address client needs
- Resolved logistical conflicts
- Communicated customer needs effectively with production
- Maintained and procured client database
- Coordinated sales efforts with team members in other departments to oversee projects for major corporations such as Love's Travel Stops, H-E-B, Meijer, and Army Air Force Exchange Service
- Maintained relationships with both independent contractors, and key members of corporate purchasing teams
- Maintained detailed records of customer interactions, orders, and account status updates.
- Followed up on pending orders and inquiries in a timely manner.
- Assisted in resolving customer complaints in a prompt manner.
- Promoted cost benefit and needs analysis to existing and potential clients.
- Provided customers with product information, pricing, and availability.
Manager of Operations
Orazio Pub
Naperville, IL
08.2004 - 08.2020
- Oversaw daily operations, inventory control, and cost
- Hired and trained staff to be efficient and professional
- Forecasted business flow to ensure proper inventory and staffing.
- Developed and implemented operational policies and procedures to ensure efficient business operations
- Established, maintained, and enforced standards of food quality control, and safety compliance
- Provided leadership and direction to staff members to ensure exceptional service to our customers and community
Education
High School Diploma -
College of DuPage
Glen Ellyn, ILSkills
- Communication
- Conflict Resolution
- Ability to Multi-task
- Customer Relationship Building
- Product Knowledge
- Exceptional Customer Service
- Time Management
- Mentoring
- Strong Interpersonal Skill
- Order Management
Hobbies and Interests
I am an avid runner and nature lover, and have completed three Ultra-Marathons, including a 50 mile run through Bryce Canyon National Park. I also practice Jiu-Jitsu in my free time, and it has taught me mental perseverance under pressure, and how to work toward success from seemingly impossible circumstances.
Timeline
Inside Sales Representative
B-O-F Corporation
03.2018 - 08.2021
Manager of Operations
Orazio Pub
08.2004 - 08.2020
High School Diploma -
College of DuPage
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