Job Search Status
Open to workDesired start date: Open to discussion
Open To Work
Tina Espinosa
San Antonio,TX
Work Preference
Summary
Experienced housekeeping supervisor with 25 years in the hospitality industry. Skilled in overseeing housekeeping operations and ensuring exceptional service delivery. Focused on team leadership and operational efficiency to enhance guest satisfaction.
Accurate Cashier detail-oriented in handling money and forms. Knowledgeable about gambling practices and related regulations. Security-conscious and reliable in reconciling accounts without error.
Overview
8
8
years of professional experience
Work History
Cashier,register
Perrin Oaks Bingo
San Antonio, TX
01.2026 - Current
- Processed customer transactions efficiently using point-of-sale systems.
- Delivered exceptional customer service, enhancing patron experiences and loyalty.
- Maintained accurate cash drawer balances through consistent reconciliation practices.
- Assisted in training new cashiers on operational procedures and system usage.
- Resolved customer inquiries and complaints promptly, ensuring satisfaction and retention.
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
Housekeeping Supervisor/Inspector
Winston Hospitality
San Antonio, TX
07.2023 - 12.2025
- Supervised a team of XX housekeeping staff, ensuring cleanliness and orderliness in all guest rooms and public areas
- Trained new housekeeping staff on proper cleaning techniques, safety protocols, and customer service skills
- Conducted regular inspections of guest rooms to ensure adherence to cleanliness standards and promptly addressed any issues or deficiencies
- Collaborated with other departments such as front desk and maintenance to coordinate guest requests, repairs, and room readiness
- Managed inventory of cleaning supplies and equipment, ensuring an adequate stock level at all times while minimizing waste
- Maintained accurate records of daily tasks completed by the housekeeping team for reporting purposes
- Resolved guest complaints related to housekeeping services promptly and effectively, ensuring guest satisfaction was maintained at all times
- Participated in performance evaluations of housekeeping staff, providing feedback on strengths and areas for improvement
- Developed a system for tracking lost items reported by guests during their stay which reduced the number of unresolved claims by XX%
- Maintained open lines of communication with other departments to ensure smooth operations throughout the hotel
Housekeeping Manager
Comfort Inn by Choice Hotels
San Antonio, TX
06.2022 - 07.2023
- My responsible for the daily operations of the hotel's housekeeping and laundry staff. Ensure that the hotel is clean and well-maintained, and that guests are satisfied.
- My responsibilities include:
- Staff management: Recruiting, hiring, training, and evaluating staff performance
- Scheduling: Assigning duties to staff members and scheduling them based on occupancy forecasts
- Quality control: Overseeing housekeeping tasks to ensure they meet company standards
- Inventory management: Managing cleaning, linen, and ordering supplies as needed
- Safety and security: Developing and implementing safety and security protocols
- Administrative tasks: Attending meetings, writing reports, and documenting.
Cashier/Usher
Thousand Oaks Bingo
San Antonio, TX
03.2018 - 03.2022
- My duties are Responsible for servicing guests during Bingo games, including selling additional games squares, assist customers during bingo.
Education
No Degree -
Somerset High School
Somerset, TXSkills
Customer service and support
Computer literacy
Communication skills
Time management
Leadership
Documentation review
Guest services
Bilingual proficiency
Microsoft Excel and Word
Timeline
Cashier,register
Perrin Oaks Bingo
01.2026 - Current
Housekeeping Supervisor/Inspector
Winston Hospitality
07.2023 - 12.2025
Housekeeping Manager
Comfort Inn by Choice Hotels
06.2022 - 07.2023
Cashier/Usher
Thousand Oaks Bingo
03.2018 - 03.2022
No Degree -
Somerset High School