Tina Fleck
Virginia Beach,VA
Summary
I am a motivated individual with the willingness to overcome challenges with positivity and drive. I have a strong work ethic while being eager to learn and continue to professionally develop. I have the ability to quickly adapt to new situations while supporting team success. I am seeking a position where I can develop and excel while giving my best to an employer.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Servicing MERS and Lien Release Analyst
Atlantic Bay Mortgage Group
Virginia Beach, VA
07.2022 - 11.2024
- Review eNote transfers for accuracy and compliance.
- Perform audits of processes and MERS reports to verify compliance.
- Perform reviews of drafted land documents to ensure accuracy.
- Request buyouts for delinquent, modified Ginnie Mae loans, and monitor for the ability to pool back with Ginnie Mae.
- Draft and update policies and procedures as applicable.
- Conduct loan-level reviews for loans that are 120 or more days delinquent, and are in loss mitigation, bankruptcy, eviction, pre-foreclosure, and post-foreclosure, to ensure efficient processing and monitoring.
- Assist with investor and vendor audits, as requested.
- Ensure the proper flow of document control and custody for defaulted loans.
Servicing Coordinator
Atlantic Bay Mortgage Group
Virginia Beach, VA
01.2022 - 07.2022
- Drafting and recording of land documents as needed for Lien Releases, Assignments of Mortgage, Affidavits, and Partial Releases.
- Audit Loan Modification documents to ensure accuracy and compliance.
- Complete transfers in MERS within compliance and regulation timeframes.
- Perform Transfers of Location, Controller and Secured Party of eNotes as required by investors.
- Conduct loan-level reviews for loans that are past due for greater than 120 days.
- Borrower complaint processing and tracking.
- Audit loans to ensure mortgage insurance is terminated within specified requirements.
Servicer Oversight Specialist
Atlantic Bay Mortgage Group
Virginia Beach, VA
01.2019 - 01.2022
- Perform loan-level reviews and servicer audits to ensure adherence to servicing guidelines and investor requirements and provide detailed feedback to management.
- Perform document control and custody for defaulted loans and select servicing transferred loans.
- Notary Public
- Complete SCRA checks to comply with federal regulations.
- Track and audit natural disasters to ensure compliance with state and federal regulations.
- Maintain updates to policies and procedures when needed.
Assistant Human Resource Specialist
Liberty Tax Service
Virginia Beach, VA
11.2018 - 01.2019
Sales & Marketing Support Executive
Best Value Remodelers
Virginia Beach, VA
08.2018 - 11.2018
Retail Associate Manager
T-Mobile
VA Beach, VA
03.2016 - 07.2018
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling
- Maintain knowledge of competitive offers, and provide critical market feedback to the Store Manager regarding local competition and product/service needs.
- Provided mentorship for employees to generate sales, promote effective upselling, and cross-sell to improve retail productivity.
- Analyze sales and service metrics and develop action plans and best practices to drive productivity.
- Execute all sales, service, and customer experience initiatives in the store.
Retail Sales Consultant
AT&T
Raleigh, NC
06.2015 - 01.2016
- Attain and exceed sales goals through a strong knowledge of products, accessories, pricing plans, promotions, and service features.
- Enhance customer satisfaction by delivering exceptional service.
- Performed shifts in merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Assistant Store Manager
AT&T
VA Beach, VA
07.2014 - 06.2015
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling
- Maintain knowledge of competitive offers, and provide critical market feedback to the Store Manager regarding local competition and product/service needs.
- Provided mentorship for employees to generate sales, promote effective upselling, and cross-sell to improve retail productivity.
- Analyze sales and service metrics and develop action plans and best practices to drive productivity.
- Execute all sales, service, and customer experience initiatives in the store.
Retail Sales Consultant
AT&T
VA Beach, VA
05.2013 - 07.2014
- Attain and exceed sales goals through a strong knowledge of products, accessories, pricing plans, promotions, and service features.
- Enhance customer satisfaction by delivering exceptional service.
- Performed shifts in merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Education
Bachelor of Science - Health Sciences, Health Studies, Pre-Occupational Therapy
James Madison University
Harrisonburg01.2008
High School Diploma -
Bayside High School
Virginia Beach06-2004
Skills
- Microsoft Office Specialist Certified
- Flexible
- Collaborative
- Motivated
References
References available upon request
Activities
- National Scholars Honor Society
- Alpha Sigma Alpha, Beta Epsilon Chapter
- Pre-Occupational Therapy Society
- Club Gymnastics
- We Promise Foundation Volunteer
Certification
- Notary Public
Timeline
Servicing MERS and Lien Release Analyst
Atlantic Bay Mortgage Group
07.2022 - 11.2024
Servicing Coordinator
Atlantic Bay Mortgage Group
01.2022 - 07.2022
Servicer Oversight Specialist
Atlantic Bay Mortgage Group
01.2019 - 01.2022
Assistant Human Resource Specialist
Liberty Tax Service
11.2018 - 01.2019
Sales & Marketing Support Executive
Best Value Remodelers
08.2018 - 11.2018
Retail Associate Manager
T-Mobile
03.2016 - 07.2018
Retail Sales Consultant
AT&T
06.2015 - 01.2016
Assistant Store Manager
AT&T
07.2014 - 06.2015
Retail Sales Consultant
AT&T
05.2013 - 07.2014
- Notary Public
Bachelor of Science - Health Sciences, Health Studies, Pre-Occupational Therapy
James Madison University
High School Diploma -
Bayside High School
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