Tina Flowers
Tinley Park,IL
Summary
Driven Front End Cashier focused on quickly processing merchandise transactions to enhance customer shopping experience. Skilled in handling returns and exchanges and answering customer inquiries. Comfortable working independently with little to no supervision. Friendly and engaging Cashier with history of delivering excellent customer service in busy retail settings. Strong payment processing and client engagement skills to promote seamless store operations. Honest Cashier skilled at managing money, merchandising stock and assisting customers with locating desired items. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic. Consistently accurate in drawer reconciliation.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Front End Cashier
Pete's Fresh Market
Matteson, IL
09.2022 - Current
- Greeted customers warmly and asked if they needed help.
- Processed customer payments using cash, debit cards, credit cards, gift certificates and vouchers.
- Verified customer purchases with valid identification.
- Assisted customers in locating items throughout the store.
- Provided accurate change to customers when making transactions.
- Balanced out cash drawer at the end of each shift.
- Answered customers' questions about products, prices and availability.
- Stocked shelves with merchandise and ensured that displays were organized attractively.
- Maintained a clean workstation by wiping counters and organizing supplies.
- Informed customers of current sales promotions and discounts available.
- Operated electronic scanners to enter product information into computer system.
- Ensured that all checkout areas were adequately stocked with bags, paper rolls and other supplies.
- Performed opening duties such as counting money in register drawers and reconciling receipts with sales totals.
- Followed company policies regarding returns and exchanges.
- Dealt courteously with irate or difficult customers in order to defuse potentially volatile situations.
- Resolved customer complaints in an efficient manner while maintaining excellent customer service standards.
- Cross-checked price tags against scanned items to ensure accuracy of total purchase amount.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Offered customers carry-out service at completion of transaction.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Answered customers' questions and provided information on store procedures or policies.
Waitress
Peach Tree Restaurant
Matteson, IL
05.2012 - 09.2022
- Supervised waitstaff to ensure quality customer service and satisfaction.
- Provided training and guidance to new staff members on food safety, customer service, and restaurant policies.
- Monitored employee performance, identified areas of improvement, and provided feedback.
- Created daily shift schedules for waitstaff according to business needs.
- Developed weekly specials and promotional items to increase sales revenue.
- Conducted regular meetings with waitstaff to discuss progress and changes in restaurant policies or procedures.
- Checked stock levels throughout the day to ensure adequate supplies were available at all times.
- Delegated work to staff, setting priorities and goals.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Education
High School Diploma -
Thornwood Highschool
South Holland, IL05-1979
Some College (No Degree) - Social Working
South Suburban College of Cook County
South Holland, ILSkills
- Customer Service
Certification
- Serve Safe ( Food Handler Certificate)
- BASSET ( Illinois Liquor)
References
References available upon request.
Timeline
Front End Cashier
Pete's Fresh Market
09.2022 - Current
Waitress
Peach Tree Restaurant
05.2012 - 09.2022
- Serve Safe ( Food Handler Certificate)
- BASSET ( Illinois Liquor)
High School Diploma -
Thornwood Highschool
Some College (No Degree) - Social Working
South Suburban College of Cook County
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