Tina Fojo
San Ysidro,CA
Summary
Dedicated Food Service Worker with expertise in food preparation, customer service, and sanitation compliance. Strong focus on cleanliness and efficiency in high-pressure environments. Contributed to team success through enhanced customer satisfaction and improved food safety practices.
Overview
12
12
years of professional experience
Work History
Dishwasher
University of California San Diego
San Diego
08.2023 - Current
- Maintained clean work areas across UC San Diego food service stations.
- Removed trash, food waste, and recyclables from kitchen spaces.
- Supported cooks and service staff with steady back-of-house cleanup.
- Scrubbed and sanitized dishes, pots, pans, utensils, and other kitchen equipment.
- Loaded dirty dishes into the dishwasher racks and unloaded clean dishes from the washer onto carts or shelves.
- Kept dishware, glasses and utensils ready for customer needs by quickly scraping, washing, and restacking items.
- Swept and mopped floors in the kitchen area at regular intervals throughout shift.
- Backed up kitchen team members during heavy work periods to maximize team coverage.
- Restocked main kitchen areas with items from shelves, coolers, and freezers.
- Removed built-up waste and potential contaminants from waste receptacles, machinery, and cooking equipment.
- Maintained cleanliness and sanitation of dishes, utensils, and kitchen equipment.
- Washed and sanitized sinks, trashcans and surfaces to remove excess food waste.
- Re-stocked clean washcloths, paper towels, sponges and other cleaning supplies.
Food Service Worker
Royalty staffing agency /Petco park
San Diego, CA
05.2021 - 10.2025
- Served food and beverages at take-out counters to provide fast service to waiting guests.
- Provided excellent customer service to all patrons in a timely manner.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Answered patron questions about menu items, pricing and potential food allergy risks.
- Resolved customer complaints in a professional manner.
- Promptly reported complaints to supervisor for quick, efficient resolution.
- Packaged menu items into bags or trays and placed drink orders into carriers for easy transport.
- Checked expiration dates on all products before serving them to customers.
- Maintained clean work areas, counters, and food service equipment.
- Operated grills, deep fryers and griddles safely to avoid accidents or injury.
- Restocked merchandise shelves regularly to maintain inventory levels.
- Correctly received orders, processed payments and responded appropriately to guest concerns.
- Communicated effectively with co-workers in order to ensure smooth operation of concessions stand activities.
- Stocked concession stands with supplies and food items.
- Operated POS system for cash, card, and mobile payments.
- Served guests at concession counter with friendly, fast service.
- Prepared popcorn, beverages, and snack items for sale.
- Restocked concession stands with food, cups, and supplies.
- Received deliveries of food items and stocked shelves accordingly.
- Calculated daily sales totals and reported figures to management team at the end of each day's work shift.
- Received orders and fulfilled orders quickly and efficiently.
- Followed established restaurant practices and procedures, delivering food that met quality standards.
- Applied customer feedback regarding menu items and replenished popular offerings to meet demand.
- Scheduled equipment use with managers, using information about daily menus to help coordinate cooking times.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
- Delegated tasks to other concession team members and prioritized duties to meet deadlines.
- Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
- Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
- Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
Front Desk Concierge
Willows Hotel & Spa at Viejas
Alpine, CA
08.2018 - 03.2020
- Assisted VIP guests with personalized service and arrival coordination.
- Greeted guests upon arrival and provided assistance with check-in and check-out procedures.
- Managed concierge requests for transportation, reservations, and local recommendations.
- Provided concierge services such as making dinner reservations or recommending activities for tourists.
- Provided information about hotel services, amenities, local attractions and directions to guests.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Answered telephone calls in a professional manner and directed calls to appropriate personnel.
- Maintained accurate records of all transactions within the front desk system.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Offered guests beverages and refreshments upon check-in.
- Ordered and retrieved flowers for guests to enhance their experience.
- Updated front desk's concierge book to maintain the most relevant visitor information.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Responded promptly to emergency situations in order to maintain a safe environment for guests.
- Managed special events such as conferences or meetings by coordinating catering arrangements or booking entertainment services.
- Participated in staff meetings to discuss upcoming events, new initiatives or customer service strategies.
- Prepared daily reports on occupancy levels, room availability and guest feedback.
- Resolved customer complaints in an efficient and timely manner.
Cashier Team Lead
Southwest Airlines/ Mission Yogurt-Einstein Bagels
San Diego
04.2017 - 07.2019
- Supervised front desk operations at Embassy Suites by Hilton.
- Processed payments through POS register for Mission Yogurt and Einstein Bagels guests.
- Trained new team members on cashier procedures, policies, and guest service.
- Balanced cash drawers and verified receipts during shift openings and closings.
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
- Resolved discrepancies between POS system and physical money amounts in drawers at end of shift.
- Granted discounts to resolve customer issues and promote loyalty. and special actions to resolve customer disputes and maintain satisfaction.
- Led cashiers during Southwest Airlines concession shifts and front counter service.
- Coordinated food service orders between register, yogurt, and bagel stations.
- Monitored sanitation standards across Southwest Airlines airport café workstations.
- Assisted in conducting inventory checks for bagels and yogurt supplies to maintain stock levels. for bagels, yogurt, drinks, and cashier supplies.
- Participated in weekly meetings to discuss upcoming promotions, initiatives, and strategies.
- Maintained work area and kept cash drawer organized.
- Offered customers carry-out service at completion of transaction.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
- Ensured compliance with all safety regulations while performing tasks.
- Processed refunds and exchanges according to company policy.
Front of House Manager
Embassy Suite Hotel by Hilton
San Diego, California
03.2015 - 08.2017
- Managed day-to-day restaurant operations with focus on quality and meeting customer expectations.
- Assisted servers during busy periods.
- Streamlined supply orders for front-of-house operations to ensure timely availability of essential items.
- Monitored dining room cleanliness and tidiness at all times.
- Maintained cash registers throughout shift and ensured accuracy of transactions.
- Interviewed, hired and trained new employees.
- Upheld operating procedures and safety standards to maximize guest satisfaction.
- Organized seating arrangements for guests, ensuring maximum capacity of the restaurant was reached.
- Assigned daily tasks to staff to ensure smooth operations.
- Utilized POS systems to streamline transactions and generate reports.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Ensured compliance with health department regulations regarding sanitation and safety standards.
- Managed reservations system including taking reservations over phone or online booking systems.
- Assigned work tasks and activities, prepared schedules and managed staffing.
- Coordinated special events, enhancing guest experiences for large parties, birthdays, and anniversaries.
- Facilitated daily team meetings to align staff on promotions, address issues, and improve service standards.
- Coordinated with back of house management to ensure seamless service delivery.
Education
Associate of Science - Social Work
Coastline Community College
Fountain Valley, CA 10.2026 - 10.2026
Chula Vista High School
Chula Vista, CASkills
- Food safety regulations
- Proper sanitation
- Cleaning and sanitizing
- Food safety oversight
- Sanitizing protocols
- Kitchen station support
- Chemical handling
- Heavy lifting
- Multitasking and organization
- Time management
- Efficient cleaning
- Fast-paced environment
- Physical stamina
- Complex Problem-solving
- Customer service excellence
- Hospitality and accommodation
- Adaptability and flexibility
- Punctuality and reliability
- Strong work ethic
- Task prioritization
- Positive attitude
- Positive attitude
Timeline
Associate of Science - Social Work
Coastline Community College
10.2026 - 10.2026
Dishwasher
University of California San Diego
08.2023 - Current
Food Service Worker
Royalty staffing agency /Petco park
05.2021 - 10.2025
Front Desk Concierge
Willows Hotel & Spa at Viejas
08.2018 - 03.2020
Cashier Team Lead
Southwest Airlines/ Mission Yogurt-Einstein Bagels
04.2017 - 07.2019
Front of House Manager
Embassy Suite Hotel by Hilton
03.2015 - 08.2017
Chula Vista High School