TINA FULTON
Whitesburg,GA
Summary
Dedicated clerical professional with extensive experience in customer service and administrative support. Known for strong problem-solving skills and effective communication, contributing to improved workflows and compliance in clinical settings. I have had 21 years of experience dealing with patient concerns and front desk responsibilities.
Overview
21
21
years of professional experience
Work History
Clerical Associate
Tanner Health
Carrollton, GA
08.2005 - Current
- Assisted in scheduling appointments, enhancing operational efficiency for clinic staff.
- Managed incoming correspondence and communications to streamline departmental workflows.
- Implemented filing system improvements that increased document retrieval speed and accuracy.
- Processed and organized patient records to ensure compliance with health regulations.
- Coordinated office supply inventory, reducing costs through effective vendor negotiations.
- Trained new clerical staff on administrative procedures, fostering a collaborative work environment.
- Led initiatives to digitize records, enhancing data accessibility and security within the department.
- Ensured accurate data entry and maintained up-to-date records for improved operational efficiency.
- Maintained strict confidentiality when handling sensitive information, ensuring compliance with company policies.
- Managed daily office tasks such as answering phones, scheduling appointments, and maintaining inventory levels to ensure smooth operations.
- Developed correspondence letters, memos, and emails.
- Streamlined office processes by implementing efficient filing systems and document management.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Edited documents to keep company materials free of grammar errors.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Edited and proofread documents for accuracy and completeness.
- Informed and supported business leaders through consistent communication and administrative support duties.
- Utilized office management software to record and track customer information.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Processed incoming and outgoing mail and packages according to established procedures.
- Assisted with onboarding of new employees.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Created and maintained detailed records of all office activities.
- Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
- Input data into spreadsheets and databases.
Education
High School Diploma -
Douglas County High School
Douglasville, GASkills
- Report writing
- Document control
- Documentation and reporting
- Digital communication
- Patient charting
- Office operations
- Reception management
- Microsoft Office Suite
- Filing systems
- File organization
- Task prioritization
- Typing efficiency
- Mail distribution
- Schedule coordination
- Scanning documents
- Office equipment
- Technical support
- Data entry
- Microsoft office
- Typing speed
- Work prioritization
- Time management
- Communication techniques
- Driver's license
- Team collaboration
- Oral communication
- Verbal communication
- Organization skills
- Patient documentation
- Problem-solving
- Professional demeanor
- Healthcare terminology
- Client engagement
- Attention to detail
- Documentation skills
- Operational procedures
- Mail processing
- Records management
- Multi-line phone proficiency
Timeline
Clerical Associate
Tanner Health
08.2005 - Current
High School Diploma -
Douglas County High School