Tina Garcia
Grand Prairie
Summary
Skilled Title Clerk with comprehensive background in handling property, vehicle and other titles. Possess strong organizational skills to manage large volumes of records efficiently and accurately. Familiar with relevant laws and regulations, consistently ensuring error-free documentation for smooth transactions. Have made significant contributions in streamlining processes at past workplaces, enhancing overall efficiency.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Resourceful Repossession Agent with significant experience in the field. Skilled in negotiating peaceful repossessions, demonstrating utmost discretion and respect for all parties involved. Strong understanding of laws pertaining to debt collection and repossession. Evident success in recovering assets while maintaining positive relationships with clients and debtors.
Overview
16
16
years of professional experience
2018
2018
years of post-secondary education
1
1
Certification
Work History
Care Attendant
Angel Home Health care
Grand Prairie
01.2010 - Current
- Assisted clients with daily living activities and personal care needs.
- Monitored and recorded vital signs for client health assessments.
- Provided companionship and emotional support to enhance client well-being.
- Documented client health status and reported changes to healthcare professionals.
- Maintained a clean and safe living environment for clients.
- Maintained a clean and safe environment for the client; changing bed linens, cleaning bathrooms, vacuuming carpets, washing dishes, laundry.
- Prepared meals according to prescribed dietary needs and monitored food intake of assigned patients.
- Helped clients stay happy and healthy by providing mental and emotional support.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
Csr ll
Insurance Auto Auctions Inc.
Grand Prairie
11.2020 - 02.2025
- Assisted customers with vehicle auction inquiries and process clarifications.
- Processed vehicle titles and documents according to company guidelines.
- Coordinated with auction teams to ensure smooth operations during events.
- Managed customer accounts and updated information in internal systems.
- Educated clients on auction procedures and requirements for participation.
- Resolved customer issues promptly, maintaining high service standards.
- Collaborated with team members to improve customer service practices.
- Documented customer interactions and feedback for quality assurance purposes.
- Managed multiple tasks simultaneously while providing excellent customer service experience.
- Handled customer inquiries and complaints in a timely manner.
- Identified customer needs and provided appropriate solutions.
- Provided customer service support to customers over the phone and by email.
- Conducted thorough searches of public records to ensure clear titles.
- Assisted in resolving title issues by communicating with relevant parties.
- Maintained detailed records of all transactions related to title processing.
- Verified accuracy of documents for compliance with state regulations.
- Processed lien releases and title transfers promptly and accurately.
- Communicated with clients to arrange repossession appointments and resolve disputes.
- Inspected vehicles for damage and secured keys during the repossession process.
- Negotiated payment arrangements with debtors when possible in an effort to avoid repossessions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Conducted thorough document reviews for accuracy and compliance.
- Explained loan documents to borrowers prior to signing, ensuring their understanding of the terms.
- Handling high volume calls in Spanish and English
Dispatcher
Aries shuttle
Euless
01.2014 - 11.2020
- Coordinated shuttle schedules to ensure timely vehicle dispatching.
- Managed communication between drivers and clients for efficient service delivery.
- Monitored traffic conditions to optimize route planning for shuttles.
- Assigned drivers to specific routes based on availability and client needs.
- Provided support during peak hours to maintain smooth operational flow.
- Collaborated with team members to enhance service quality and efficiency.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Resolved customer complaints related to service issues or delays.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Updated records of driver locations, delays, and cancellations.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Supervised driver dispatching, route planning, and vehicle tracking for driving team.
- Verified driver credentials prior to assigning them a route or task.
- Developed strategies for improving efficiency within the dispatch department.
- Created daily reports detailing response times, call volumes, and other pertinent information.
- Trained employees on triaging and dispatching procedures to properly handle daily calls.
- Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.
- Prepared daily work and run schedules.
- Received or prepared work orders.
- Ordered supplies or equipment to issue to personnel.
- Resolved customer complaints related to service issues or delays.
Education
Grand Prairie High School
Grand Prairie, TxSkills
- Personal care
- Vital signs monitoring
- Meal preparation
- Client documentation
- Customer service
- Title processing
- Problem solving
- Effective communication
- Team collaboration
- Compassionate care
- Multitasking and organization
- Stress management
- Time management
- Verbal and written communication
- Customer support
- Client communication
- Data entry accuracy
- Multilingual service
- Active listening
- Inbound and outbound calling
- Problem resolution
- 10-key
- Call center experience
- High-energy attitude
- Documentation
- Paperwork processing
- Strong teamwork
- Dispute resolution
- Multitasking Abilities
- Verification
- Multitasking
- Research and analysis
- Loan documentation
- Title research
- Deadline management
- Notary public
- Multi-tasking
- Microsoft office
- Title examination
- Document verification
- Document notarization
- Customer relationship management
Languages
English
Full Professional
Spanish
Professional
Certification
- Notary public
References
References available upon request.
Timeline
Csr ll
Insurance Auto Auctions Inc.
11.2020 - 02.2025
Dispatcher
Aries shuttle
01.2014 - 11.2020
Care Attendant
Angel Home Health care
01.2010 - Current
Grand Prairie High School