Passionate Telephone Triage Nurse with 20 years of experience assessing patient condition both in person and over phone. Assists individuals in need of medical attention in understanding insurance coverage and urgency of medical conditions. Supporting comprehensive recovery through education and sound medical advice.
Overview
19
19
years of professional experience
1
1
Certification
Work History
RN Team Lead
Advent Health Tampa
08.2017 - 12.2023
Managed care from admission to discharge.
Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
Administered medications via oral, IV, and intramuscular injections and monitored responses.
Audited charts and reviewed clinical documents to verify accuracy.
Oversaw delivery of care for patients on PCU/ medical-surgical unit, providing direct care, delegating nursing assignments and supervising team comprised of nurses, LPNs, technicians, and unit clerks.
Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
Supervised team members to confirm compliance with set procedures and quality requirements.
Provided exceptional care to high-acute patients needing complex care such as ventilator management, extensive wound care and rehabilitation.
Nursing Supervisor
HealthSouth Hospital
02.2014 - 05.2017
Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
Assessed patients to determine individual needs and develop care plans in coordination with multidisciplinary healthcare professionals. patients and families
Followed all HIPAA rules and regulations regarding patient confidentiality.
Educated patients and families on treatment procedures and answered questions for thorough home care plans.
Investigated and reported all incidents per hospital policies.
Trainer for EMR system
Interviewed, hired, instructed and mentored employees and promoted high level of care quality to patients.
Developed and implemented new nursing protocols to improve patient outcomes while minimizing medical errors.
Charge Nurse
Bayfront Health Spring Hill
01.2014 - 03.2016
Implemented quality patient care techniques to align with safety, health, and organizational regulations.
Administered medications and treatments to patients as ordered by physician, maintaining accountability for accurate narcotic count at end of each shift.
Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
Supervised and managed daily scheduling, tasking, and administration.
Supervised patient admissions and discharges from hospital to home care, rehabilitative facility, or self-care.
Coordinated nursing care on unit through staff assignments, assisting and rounding with physicians, monitoring patient orders, and communicating with ancillary departments.
Recorded details regarding therapies to keep patient charts updated.
Charge Nurse
Comprehensive Healthcare
12.2004 - 06.2013
Sustained quality standards by performing routine medication audits and upholding internal and industry best practices.
Provided exceptional care to high-acute patients needing complex care such as ventilator management, extensive wound care and rehabilitation.
Communicated with healthcare team members to plan, implement and enhance treatment strategies.
Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
Collaborated with other healthcare professionals to provide quality patient care.
Education
Bachelor of Science - Nursing
University of Phoenix
Tempe, AZ
01.2020
Associate of Science - Nursing
Rasmussen College
New Port Richey, FL
09.2013
Licensed Practical Nurse - Nursing
Galen School Of Nursing
St. Petersburg, FL
02.1999
Skills
Medical/ Patient assessment
EMR / EHR/Window based computer software
Excellent organizational and critical thinking skills
Effective interpersonal communications, both written and verbal