Tina Glenn
North Las Vegas,NV
Summary
Customer-centric professional with 10 years of experience in customer service. Delivers outstanding client support and enhances customer satisfaction through effective communication and problem-solving skills. Skilled in multitasking and streamlining operational processes to improve the customer experience.
Overview
2
2
years of post-secondary education
7
7
years of professional experience
Work History
Delivery Driver
DoorDash
2024.01 - Current
- Shopped in-store for items, confirming accuracy and quality per client specifications.
- Delivered food orders to customers' locations, ensuring timely and reliable service.
Customer Service
Telus
2026.01 - 2026.04
- Assisted members with tax preparation by addressing questions and providing support during chats.
- Facilitated software downloads and guided members through account setup and tax filing processes.
- Greeted patrons and provided excellent customer service.
Pharmacy Benefit Manager/Quality Assurance
CVS Health
2019.07 - 2025.07
- Answered questions about members' insurance benefits and billing, coordinated with Physicians for medications, referrals, and Prior Authorizations, ensured compliance with HIPAA laws, monitored phone calls, and provided feedback to enhance member satisfaction.
Education
Associate of Applied Science - Medical Assisting
College of Southern Nevada
Las Vegas, NV 2009.08 - 2011.05
Skills
- Route optimization
- Customer Engagement
- Time Management
- Administrative Support
- Problem Solving
- Medical Billing
- Insurance verification process
- Medical terminology knowledge
- Computer Proficient
- Active Listening
- Quick Learner
- Conflict resolution techniques
Timeline
Customer Service
Telus
2026.01 - 2026.04
Delivery Driver
DoorDash
2024.01 - Current
Pharmacy Benefit Manager/Quality Assurance
CVS Health
2019.07 - 2025.07
Associate of Applied Science - Medical Assisting
College of Southern Nevada
2009.08 - 2011.05