Tracy McCullars
Alexandria,AL
Summary
Friendly, dependable, customer-focused professional with 10+ years across retail, reception, and team leadership. Recognized for building long-term customer relationships, handling sensitive situations, and creating a welcoming experience. CORE SKILLS Exceptional customer service, team leadership, front desk operations, cash handling, inventory, communication, and problem resolution.
Overview
3
3
years of post-secondary education
17
17
years of professional experience
Work History
Team Leader
PetSense
Jacksonville, AL
07.2024 - Current
- Led daily retail operations, prioritizing customer service by assisting with product selection and calmly resolving concerns. Support merchandising and inventory processes.
- Oversaw inventory levels to maintain stock availability. and organized stockroom efficiently.
- Assisted customers with product inquiries and recommendations.
- Directed a team in daily operations to streamline workflow and enhance overall service delivery.
- Trained new employees on store policies and procedures.
FedEx Driver
FedEx
Eastaboga, Alabama
07.2021 - 07.2024
- Delivered packages efficiently within assigned routes and timelines.
- Operated delivery vehicles adhering to safety regulations and company policies.
- Communicated with customers to ensure smooth package delivery and address inquiries.
Walmart Associate
Walmart
Anniston, Alabama
01.2013 - 07.2021
- Assisted customers with product inquiries and provided excellent service.
- Stocked shelves and organized merchandise to ensure availability.
- Operated cash registers and processed transactions efficiently.
- Maintained a clean and safe store environment for customers and staff.
- Collaborated with team members to improve store operations and customer satisfaction.
- Handled inventory management tasks, including receiving and storing products.
- Trained new associates on store policies and procedures to enhance performance.
- Monitored sales floor for customer needs and restocked items as necessary.
- Greeted customers to determine wants or needs.
- Answered store and merchandise questions and led customers to wanted items.
- Cleaned shelves, counters and tables to maintain organized store.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Organized the store by returning merchandise to proper areas and restocked displays.
- Recommended, selected and located merchandise based on customer desires.
- Computed purchases and received and processed cash or credit payment.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Described merchandise and explained use, operation and care.
- Ticketed, arranged and displayed merchandise to promote sales.
- Maintained records related to sales for store management.
- Placed special orders or called other stores to find desired items.
- Bagged or packaged purchases and wrapped gifts.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Prepared merchandise for purchase or rental.
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
Reception Manager
Volunteer Behavioral Health Services
Chattanooga, Tennessee
01.2010 - 07.2013
- Managed daily reception operations and ensured efficient front desk service.
- Coordinated appointment scheduling for clients and staff across multiple departments.
- Trained new reception staff on procedures and customer service best practices.
- Maintained confidentiality of client information in compliance with regulations.
- Handled incoming calls and directed inquiries to appropriate personnel promptly.
- Fostered a welcoming environment for clients through positive interactions and support.
- Maintained accurate records of all incoming calls, messages and visitor logs.
- Provided support to other departments when needed, such as data entry or filing documents.
- Managed the front desk operations, including greeting guests and visitors in a professional manner.
- Processed payments from customers in accordance with established policies.
- Scheduled appointments for customers according to their needs.
- Updated information on the company's website about available services and products.
- Prepared reports regarding daily activities at the reception desk.
- Performed administrative tasks such as copying, faxing or scanning documents.
- Resolved customer complaints in a timely manner to maintain high quality customer service standards.
- Tracked deliveries coming into the building and notified relevant personnel accordingly.
- Conducted regular audits of the reception area to identify areas for improvement.
- Developed and maintained customer service standards for reception staff.
- Assisted in recruiting, training and evaluating reception team members.
- Organized meetings with clients and ensured their comfort while waiting for appointments.
- Created effective schedules to ensure adequate coverage at the front desk during peak times.
- Ensured all office equipment was functioning properly and arranged repairs if necessary.
- Coordinated special events such as conferences, seminars or workshops held onsite.
- Determined staffing requirements, interviewing, hiring and training new employees.
- Monitored office supplies to replenish needed inventory before depletion.
- Collaborated with other departmental leaders to establish organizational goals, strategic plans, and objectives.
- Created and implemented administrative processes and procedures to prioritize job tasks and establish personnel responsibilities.
- Managed busy calendar for executive team, planning and preparing meetings and communications.
- Planned and controlled budgets for contracts, equipment and supplies.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Negotiated and reviewed contracts, rates and terms with current facilities and suppliers.
- Read through contracts, regulations and procedural guidelines to verify comprehension and compliance.
- Liaised with customers, addressed inquiries, handled meeting requests and answered billing questions to provide outstanding customer care.
- Streamlined office processes and procedures to boost profits and productivity and facilitate continuous improvements.
- Represented the work unit at meetings or conferences to serve as liaison for requests or complaints.
- Created and revised systems and procedures by analyzing operating practices, recordkeeping systems and forms control.
Education
Associate of Arts - Business Administration
Chattanooga State Community College
Chattanooga, TN 01.2010 - 09.2012
Skills
- Customer service
- Inventory management
- Team leadership
- Employee training
- Visual merchandising
- Conflict resolution
- Time management
- Process improvement
- Communication skills
- Staff motivation
- Problem resolution
- Adaptability to change
- Relationship building
- Quality assurance
- Coaching and mentoring
- Teamwork and collaboration
- Delegation strategies
- Safety
- Workflow management
- Problem-solving
- Issue resolution
- Detail orientation
- Team supervision
- Deadline management
- Complaint resolution
Timeline
Team Leader
PetSense
07.2024 - Current
FedEx Driver
FedEx
07.2021 - 07.2024
Walmart Associate
Walmart
01.2013 - 07.2021
Reception Manager
Volunteer Behavioral Health Services
01.2010 - 07.2013
Associate of Arts - Business Administration
Chattanooga State Community College
01.2010 - 09.2012